Oracle Functional Analyst Support ( Payroll / HRMS / OTL )

Stantec   •  

Chandler, AZ

Industry: Technical Services

  •  

8 - 10 years

Posted 32 days ago

This job is no longer available.

Responsibilities:

This

position requires multiple responsibilities.

The

first responsibility is working closely with end-users and technical analysts

to resolve Tier 1 and 2 incidents/problems, perform regular and on-demand

service delivery activities, and monitor/resolve processing exceptions by using

knowledge of the front-end system procedures and data dependencies.

The

second responsibility is to provide functional expertise in assigned project

roles on implementing Oracle solutions.

  • Monitor and respond in a timely manner to incidents and service interruptions logged by the IT Service Center in the service management system.
  • Monitor and resolveprocessing exceptions minimizing impact to business users and meeting the keycontrol requirements.
  • Provide functionalexpertise for assigned project role on implementing Oracle Payroll/HRMS/OTLimplementations.
  • Contribute to thesolution design, configuration, integration, testing training,knowledge-transfer activities and post-production support requirements
  • Guide the team withbest business practices of the functionalities of Oracle Payroll/HRMS/OTLsolutions
  • Perform servicedelivery activities following pre-defined processes/procedures includingperiod/quarter/year-end processing, table updates, hierarchy changes, etc.
  • Execute scheduledmaintenance activities such as responding to system alerts.
  • Execute a variety oftasks in support of acquisition migrations.
  • Collaborate with and/orescalate incidents to functional/technical analysts when resolution throughfront-end does not appear evident.
  • Identify opportunitiesto reduce or prevent incidents occurring such as educating/training end-users,or functional/technical changes.
  • Log SRs with vendorsand coordinate diagnostics, requested actions and perform testing.
  • Plan, prepare andexecute functional, and system testing and assist in issue resolution; developtest cases as required.
  • Consult business andsystem analysts on end-user system practices.
  • Adhere to Stantec'sSolution Delivery Framework, Incident Management, and Change Managementprocedures.

Qualifications :

  • Experience with Oracle Payroll/HRMS/OTL
  • Oracle HRMS, Payroll, Timecards full-cycleimplementation experience is an asset
  • Understanding of Oracle HRMS Fast Formulas
  • Understanding of the functional configurationand system flows that underpin an application to deliver functionality.
  • Strong customer service orientation.
  • Strong verbal and written communication skillswith a professional demeanor.
  • Strong interpersonal, organizational, timemanagement, problem solving, and analytical skills.
  • Understanding of end-user system practices andprocesses for a particular business domain.
  • Strong system troubleshooting skills.
  • Understanding of ITIL (IT InfrastructureLibrary) practices.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Experience working a team-oriented,collaborative environment.
  • Demonstrated proficiency with the following:
  • Microsoft Office tools such as Word,Excel, Visio and PowerPoint
  • Understanding internal system flows fora particular application domain
  • QA testing tools such as HP QualityCenter
  • Fluency in French is considered as an asset.

Qualifications &Working Conditions

  • College or higher education and 7 or moreyears equivalent work experience in a relevant business domain.
  • Good understanding of HR and Payrollprinciples, concepts and processes.
  • Limited off hours work required to supportperiod close, year end and systems change activities .