Summary: The Business Intelligence Practice Manager is an experienced consulting business professional who has a deep understanding of Oracle BI & Analytics solutions, best practices, operational processes and tools. He/She is responsible for the delivery of revenue and profitability to the company through the Practice. He/She is an integral part of Analytics Services organization and leadership team and should demonstrate the ability to develop / manage a structured and repeatable delivery process. This role reports directly to, and works under the supervision of, the Senior Director of Delivery Services.
Duties and Responsibilities: The Practice Manager is responsible for driving the revenue growth, profitability, capabilities and client satisfaction through effective participation in the following activities: (1) Resource Management, (2) Financial Management, (3) Pre / Post-Sales Support, (4) Delivery Management, (5) Leadership, (6) Client Satisfaction.
(1) Resource Management
Recruit, onboard, manage, mentor and professionally develop a BI practice of best in class consultants.
Oversees assigned consulting resources to drive individual performance metrics and to develop required skillsets for assigned consultants.
Participate in the recruitment and on boarding of new BI consultants.
Oversee staffing levels and proactively communicates with sales regarding upcoming resource availability.
Ensure that all consultants hit the targeted utilization rates and ensure a fair distribution of work.
Provide support and guidance to consultants on technical, delivery, and operational issues in the areas of BI and Analytics and help them work through obstacles to their success.
Responsible for growing the practice team member’s delivery skills through training and events, participation in mentoring, job shadowing, etc.
Forecast readiness activities for new service offerings so that resources are ready to deliver when offerings are sold to clients. (2) Financial Management
Overall responsible for practice revenue, margins and utilization that meets and/or exceeds defined organizational forecasts.
Review financial results on a monthly basis with senior management – revising as necessary conforming to market conditions. (3) Pre/Post-Sales Support
Drive the services pre-sales process with sales team, and consultants to understand customer business, technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions.
Review and approve project proposals (scope, level of effort estimates, and schedules) and SOWs prior to presentation to Data Intensity’s teams and customers.
Collaborate with the sales team on forecasting, client business development and development of cost estimates to ensure profitability of engagements.
Responsible for the timely response to assigned RFI / RFPs, ensuring the highest level of quality. (4) Resource Management
Takes ultimate responsibility for the delivery of service offerings to clients, ensuring engagements are completed on time, to standard, within budget and results in a high level of client satisfaction.
Design, implement, and manage a Vendor Alliances program to ensure effective and scalable delivery of services to customers.
Oversees multiple project delivery teams in the delivery of defined methodologies to meet engagement requirements and expectations.
Responsible for the approving contractual agreements ensuring they are of high quality and properly scoped to meet the client’s requirements and profitably.
Responsible for the practice portfolio of engagements and contracts ensuring delivery is on track within approved scope or that scope changes are properly handled (scope change requests, contract add-ons, etc.).
Responsible for meeting and/or exceeding key performance indicators outlined in the assigned practice scorecard. (5) Practice Leadership
Responsible for business expansion through market analysis, business structure, competitive analysis and appropriate investments & acquisitions.
Drive the implementation of new and innovative ideas for improving operational efficiencies and productivity in line with the company’s goals.
Participate in leadership meetings with sales and delivery.
Conducts regular practice meetings with consultants encouraging teamwork and a sense of direction.
Develops and manages a practice leadership team to delegate specific practice initiatives or management duties.
Regularly performs one-on-ones with direct reports, conducts performance reviews and career development discussions at least twice a year.
Provides career counseling and mentoring to junior members of the specific Practice.
Provides feedback on competencies and coach consultants on improving team effectiveness, quality, timeliness and cost-effectiveness of client and internal deliverables.
Provides two-way communication channels to ensure all consultants in the field understand company standards, current activities and future direction, while gathering feedback from the consultants to share with the leadership team.
Ensures the practice is meeting retention goals
Collaborates with other practice manager and senior leadership ensuring efficient coverage of defined services and achievements are in line with business performance objectives.
Clearly articulate Data Intensity’s mission, goals and strategies to all audiences helping them understand how they play a part in continued success.
Demonstrate sound judgment in professional and personnel situations. Acts as a role model and encourages continuous personnel and practice improvement. (6) Client Satisfaction
Responsible for resolving client escalations, always respecting the overall client relationship with the practice and Data Intensity.
Build executive relationships with key executives as executive sponsors in top accounts.
Exhibit passion, patience and perseverance characteristics with an entrepreneurial mindset
Proficient in writing proposals, marketing literature, reports, business correspondence and procedural manuals.
Proven ability to develop, deploy and maintain processes and methodologies
Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources
Superior analysis and problem solving skills and the ability to develop, deploy, and maintain processes and methodologies.
Ability to apply creative solutions to complex problems and measure the impact to the business
Outstanding management and leadership skills necessary to recruit, develop, manage and retain a highly experience team of functional and technical consultants.
Proven ability to excel in a fast-paced team environment within a rapidly growing company
Industry expertise (financial, life science, retail, consumer products, manufacturing, etc.)
A passion for creating technology solutions to solve business pains/challenges
Experience and Education:
A bachelors or master’s degree in business administration, computer science, engineering or related field.
Minimum of ten (10) or more years of experience within the Business Intelligence and Analytics domains
Minimum of five (5) years of or more years demonstrated experience working with Oracle BI technologies, including Data Visualization, OBIEE, OBIA, BICS, Oracle Big Data Discovery, etc.
Minimum of five (5) years of or more years demonstrated experience in leading a BI consulting practice.
Minimum three (3) years or more of demonstrated experience in managing all aspects of a services business including profit and loss (P&L) experience and personnel management.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Superior creative problem-solving, analytical and quantitative skills
Ability to apply creative solutions to complex problems and measure the impact to the business.