OPM Field Supervisor



8 - 10 years

Posted 232 days ago

This job is no longer available.

CSRA , an emerging leader in the background investigations industry,will support a large national background investigations (BI) program that provides investigative products and services to departments and agencies of the federal government. The Office of Personnel Management, Federal Investigative Services (OPM-FIS) provides investigative products and services for over 100 Federal agencies to use as the basis for suitability and security clearance determinations as required by Executive Orders and other rules and regulations. OPM provides over 90% of the Government's background investigations, conducting over two million investigations a year. CSRA provides field investigative support to OPM's Field Investigative Support program in safeguarding the nation by conducting nationwide background investigations on behalf of OPM. Manages and oversees operations of investigative staff in their dedicated region. Manages performance of the staff in their region while assisting other functions on the program. Assists in staffing and putting together temporary travel assignments. Directs staff on a daily basis and provides guidance when needed. Acts as a subject matter expert and provides status updates to senior management.  

Essential Job Functions :

  • Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met
  • Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services
  • Works with functional areas or departments to interpret and plan projects or workload forecasts
  • Manages and approves expenditures for accounts in line with the established policies and procedures
  • Manages complex relationships between delivery and consumer groups to ensure good client relations
  • Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs
  • Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts
  • Supports developing new business proposals and introduces new technology to enhance business solutions
  • Selects and hires employees
  • Trains and evaluates employees to enhance their performance, development, and work product
  • Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.  

Basic Qualifications:

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Nine or more years of support services, project, or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems  

Other Qualifications:

  • Experience managing a large geographically dispersed workforce
  • Experience with OPM case work and knowledge of the OPM field work system and PIPS
  • Must possess a current (within the last 2 years) Single Scope Background Investigation (SSBI) or active Top Secret level security clearance
  • Ability to travel around geographic region to conduct on site inspections
  • Good project management. analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership, organizational and communication skills
  • Good skills in managing to contracts and budgets
  • Good relationship building skills
  • Ability to work in a team environment