Operations Support Manager

Kansas City Southern   •  

Kansas City, MO

Industry: Transportation


Less than 5 years

Posted 146 days ago

This job is no longer available.

Job Description


Job Summary:

This position will have a broad scope of responsibilities related to operations support, customer satisfaction, asset utilization, and quality assurance through an effective operations management and metrics-based approach. Additionally, this position will ensure the proper application of KCS’s Demurrage Tariff and must effectively communicate and train customers as well as internal union and non-union personnel at all levels in various areas (e.g., Operations, Sales and Marketing, Service Design, and Revenue Management) on demurrage processes and procedures in order to maximize assessorial revenue.


Job Duties:

  • Manages customer disputes to comply with company policies and procedures.
  • Monitors Lease Track Compliance and accuracy of car events.
  • Establishes and executes both internal and external Service Level Agreements (SLAs).
  • Develops metrics for monitoring accuracy of billing events.
  • Provides operations support, training and mentoring to transportation on Demurrage processes.


Job Requirements:

  • Bachelor's degree from a university or college, preferably in Business, Accounting, or Finance
  • Minimum three (3) years of relevant professional experience
  • Applicable studies and work history may be taken into account in lieu of degree and experience requirements
  • Three (3) years - Operations Management, Customer Service, or Process Improvement Management within the transportation or railroad environment


Preferred Requirements:

Three (3) years - Experience producing, reviewing, and acting on production throughput & productivity



The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.


We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Tracking Code 219775-021