Operations Support Engineer (Tier 1)

Confidential Company  •  Windsor, CT
Posted on 10/14/17 by Cynet Sytems
Confidential Company
Windsor, CT
IT Consulting/Services
Posted on 10/14/17 Cynet Sytems

We are looking for Operations Support Engineer (Tier 1) for our client in Windsor, CT

Job Title: Operations Support Engineer (Tier 1)

Job Location: Windsor, CT

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”

Job Description:


  • Responsible for monitoring and managing software application systems, services and related information technology components.

Application Operations Support:

  • Ongoing data and system monitoring
  • Ownership and excellence in service of business applications.
  • Work with vendors to troubleshoot, upgrade and patch applications.
  • Ensure scheduled jobs and automated processes run as designed.
  • Service Availability
  • Implement comprehensive system monitoring to minimize false alerts and reduce response time.
  • Incident Management and Request Fulfillment
  • Conduct root cause analysis on a routine basis and take action to prevent future occurrences of incidents.
  • Exhibit mastery of service excellence with an emphasis on ownership of issues and drive for results.
  • Complete incident and service request in a timely manner in order to meet service level agreement (SLA) expectations.
  • Troubleshoot and resolve complex issues. 
  • Able to problem solve by looking at system generated error logs tracking file processing to determine when errors occur, and attempt to determine why they occurred, based on business rules.
  • Follow escalation techniques based on business rules and guidelines.
  • Communicate issues via reports, error logs, and other means.
  • Demonstrates a commitment to working effectively as a team and to ongoing self-development:
  • Participate in an on-call rotation schedule. Nights, weekends/holidays.
  • Effectively manage time and resources.
  • This may include allocating resources from other groups and coordinating testing efforts of other departments.
  • Work directly with clients.
  • Comfortable in working directly with external clients as both a resource as well as a subject matter expert for the business process, while creating strong business rapport with all external clients.


  • Service Management, Remedy
  • Strong working knowledge of Windows 7, Microsoft Outlook, Word, Excel, and PowerPoint, Adobe Reader.
  • Quality Analysis– Candidate should have a high level knowledge of report presentation, and be able to complete test processed files
  • Folder structures and Storage – Candidate should understand high level basic Windows styled folder structures
  • Data Analysis - Candidate should have experience in interpreting data (log files, .csv, excel files) into actionable business decisions.
  • Candidate should be able to read large pieces of data from processed files, and make conclusions as to next steps, issue management, etc.
  • Ability to participate in an on-call rotation schedule. Nights, weekends/holidays.

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