Operations Supervisor

5 - 7 years experience  •  Healthcare

Salary depends on experience
Posted on 06/29/18
San Dimas, CA
5 - 7 years experience
Healthcare
Salary depends on experience
Posted on 06/29/18

Operations Supervisor

Description

Job Summary:

Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Essential Duties and Responsibilities

  • Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
  • Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
  • Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
  • Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
  • Ensure the use of best practice workflows and operational excellence in activities are utilized
  • Direct the training of team members on workflow and contractual modifications expeditiously
  • Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
  • Analyze and report on a monthly and quarterly basis operational statistics
  • Perform other duties and responsibilities as assigned

Competencies:

  • Possess excellent organizational and follow up skills, with a strong attention to detail
  • Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
  • Strong working knowledge of case management programs

 Education and/or Experience:

  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Behaviors

Required

Leader:Inspires teammates to follow them

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Team Player:Works well as a member of a group

Innovative:Consistently introduces new ideas and demonstrates original thinking

Dedicated:Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter:Inspired to perform without outside help

Job Security:Inspired to perform well by the knowledge that your job is safe

Growth Opportunities:Inspired to perform well by the chance to take on more responsibility

Goal Completion:Inspired to perform well by the completion of tasks

Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

Bachelors or better.

Experience

Required

6 years:Supervisory or management experience preferably in a heath care setting.

Preferred

Project management and medical case management life cycle experience is preferred

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