Operations Manager Services Sales

Kronos Incorporated   •  

Orlando, FL

Industry: Technology


8 - 10 years

Posted 47 days ago


As the Professional Services Business Operations Manager, you will be the primary business partner to the Services Business Development team. You will be responsible for key pre-sales activities such as business forecasting, sales metrics/analytics, process development/improvement and business program support. This role will work cross functionally with Services Operations, Engineering and in partnership with the Services leadership team to align Service delivery & Selling strategy, Data & Reporting needs and improve the end to end sales process experience. The role will serve as a liaison to internal corporate partners such as Legal, Finance, Marketing and Sales Operations in support of the Services Business Development team.

• Develop forecast methodology, process, cadence and reporting leveraging SalesForce.com to support the weekly forecast roll up and pipeline reviews/planning.
• Defining, tracking and analyzing key performance indicators and providing sales reporting and analytics. Provide recommendations based on business knowledge, metrics, and trends to improve overall business health and performance.
• Create key reports and dashboards to support the needs of business leaders and various meetings/QBRs.
• Develop current and future process documentation and flow diagrams with a focus on improving the overall process; establish process performance measures.
• Represent and provide feedback to global groups to ensure business process and system requirements are in line with Services Business Development needs/strategy.
• Lead and support key sales programs and initiatives.
• Manage and improve overall Deal governance program.
• Provide deal/transactionsupportto the Services Business Development team where needed.


• BS/BA in a related field
• 7-10 years of Financial and/or Operations business experience. Previous experience supporting a Services organization is a plus.
• Advanced proficiency in SalesForce.com Microsoft Excel and PowerPoint
• Working knowledge of Services PSA and Quoting systems such as Open Air and SalesForce.com
• Strategic thinker, problem solver and analytical mindset required
• Experience in managing multiple cross-organizational relationships
• Strong interpersonal, communication and partnering skills Ability to adapt easily to changing needs of the business
• Proactive work ethic required to manage to high level objectives, identify room for improvement, develop and execute plans