Operations Manager

Scitor   •  

Washington, DC

Industry: Professional, Scientific & Technical Services

  •  

15+ years

Posted 186 days ago

SAIC is seeking an Operations Manager to support the implementation of IT shared services for a large government agency. By establishing a common operating environment (COE) for all departments within the agency, all users will have access to a service catalog with automated service delivery that is implemented with commercial-grade IT practices. The Operations Manager reports to the Program Manager and provides day-to-day management to meet all technical, schedule, and cost requirements, including the SLAs for service delivery, for the operations functions within the Infrastructure Operations task.

Qualifications

:
REQUIRED EDUCATION AND EXPERIENCE:

- B.S. in an IT related field
- Minimum 18 years of experience, with at least 10 years of operations support for IT shared services in a multi-vendor environment
- Managing service delivery to achieve defined SLAs
- Experience contributing to enterprise level technology roadmaps and strategic plans to meet operations needs
- Experience performing supervisory functions such as timely approval for time charging, expense reports, and travel plans; performance coaching and feedback; salary administration; and staffing functions
- Use of tools and dashboards to track IT costs, service consumption, and performance against plans
- Knowledge of ITIL
- Ability to direct a large, multi-vendor, geographically distributed team providing operations support functions for endpoints, network, security, data centers, application hosting, backup, storage, patch management, license management, integration and test, email, facility moves, field support and enterprise monitoring
- Ability to apply knowledge of commercial-grade, common IT services and service delivery management processes to an organization of 10,000 users in locations throughout CONUS
- Ability to collaborate with Program Management Office team to identify and apply new technologies to support all of the COE services and operations
- Ability to collaborate with the Chief Technologist and the Engineering Manager to implement a test lab to meet agency specifications and the needs of the operations team
- Capable of communicating with senior executives of the agency, SAIC, and multi-vendor team
- Ability to apply commercial best practices and tools to maintain IT cost tracking, service consumption, and performance against plans
- Knowledge of Organizational Change Management concepts

(Job Number:435180)