Operations Manager

QVC   •  

Ontario, CA

Industry: Real Estate & Construction

  •  

5 - 7 years

Posted 30 days ago

    • USA, CA, Ontario
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  • We are the world's leading video and ecommerce retailer, offering a curated collection of desirable brands to millions of customers around the globe each day through broadcast, Internet, and mobile sales platforms.

    At QVC, our people are our most important resource. That's why we're committed to helping them thrive—both as individuals and as part of a team that shares a common set of values we call The QVC Difference. By collectively supporting Personal Enrichment, Diversity & Inclusion, and Safety & Wellness, we build trust, community, partnership—and a state of well-being. Together, we’ve made QVC a great place to work!

    Distribution plays a significant role in enriching QVC’s customer service experience. For each and every product we ship, we look at it as an opportunity to build trust, loyalty and engagement with our customers.

    Job Description Details

    Under the direction of the Senior Operations Manager, supervises daily activities for the assigned shift/department to meet departmental productivity and quality goalsand objectives. Oversees day-to-dayoperations for the assigned area. Circulates around area, prioritizes, assigns and reviews work to maintain departmental efficiency and meet productivity, volume and quality goals.
    • Audit Supervisors and conduct monthly/quarterly feedback sessions to ensure professional, clear monthly updates to every employee on a timely basis. Review cumulative performance information maintained by the Supervisors.
    • Model proactive employee relations as necessary. Partner with Human Resources for performance plans and corrective actions. Monitor progress against the plans.
    • Participates in the development of short and long range goals for the department including budget, manpower and systems requirements. Reviews the financial reporting to ensure accuracy. Participates in budget preparation and variance explanations.
    • Manages and resolves the most complex problems encountered by researching causes and determining how to prevent recurrences.
    • Develops procedures to meet new or changing conditions within the department. Interfaces with management and department to obtain approvals and implement changes.
    • Monitors departmental resources to ensure the necessary tools and equipment are available and in good working condition to expedite the flow of work through the area.
    • Manages staff. Provides guidance, training and motivation to develop staff skills. Hires, promotes, evaluates performance, counsels and terminates staff. Identifies system enhancement to increase efficiency.

    Requirements:

    • Undergraduate degree in business or related fields, or an equivalent combination of education and experience.
    • 5 years of supervisory experience in a related high volume distribution center environment.
    • Demonstrated leadership, problem-solving and decision-making skills.
    • Experience leading exempt-level team members preferred.

    R31816