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Operations Manager - P&C Case Management in Durham, NC


Durham, NC 27701
6w ago


$80K - $100K*


Operations Management


5 - 7 years

Job Description

Are you a leader who loves problem-solving and collaborating? Are you at your best when in the midst of a challenging project? Do you take pride in delivering a complete proposal to clients? Do you feel passionately about mentorship and people? Then come join our passionate and talented team as an Operations Manager for our growing Property & Casualty business!

In this role, you'll be managing our high-performing Case Management team, which is responsible for ensuring quote proposals are accurate and thorough, reviewing and applying all underwriting requirements, and assisting our customers with securing the best available offer for their home & auto insurance needs (and helping them feel good about it!).

In this role, you will…

  • Manage a case management team and own their individual and team-level performance by delivering actionable feedback through 1:1s, performance reviews, and professional development conversations
  • Align th
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Valid through: 2020-3-4

About PolicyGenius

PolicyGenius was founded in 2014 by two former McKinsey consultants, Jennifer Fitzgerald and Francois de Lame, who saw a gap and dissatisfaction in the insurance industry. PolicyGenius clients have access to advice through the companys insurance quoting platform. The platform provides personalized quotes, as well as side-by-side comparison of insurance policies from dozens of the countrys insurance providers. According to a LIMRA report, 132 million Americans rely on life insurance to protect their financial security, but the country is still facing a $20 trillion life insurance gap due to four key issues: lack of insurance understanding, overestimating the cost of insurance, lack of access based on an aging broker workforce and lack of online tools and an economic shift to a freelance workforce. Adding to the issue the Federal Reserve found that 47% of households couldn't cover an emergency expense of $400. Additionally, 62% of all personal bankruptcies were attributed to medical costs according to a Harvard study. Although many of these financial hardships could have been avoided with proper insurance, only 44% of individual American households have life insurance.
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* Ladders Estimates