Kansas City, MO
Industry: Education, Government & Non-Profit•
Less than 5 years
Posted 75 days ago
The Operations Manager is responsible for providing oversight of operations by ensuring process and procedures are followed, , managing staff, daily operation activities, and planning the use of materials and human resources administrative services. Provides input to identify and implement innovative strategies to create operational efficiencies and processes for day-to-day Project functions. Ensures “best practices” are institutionalized to improve quality and overall delivery of present and future opportunities across the Project. Also responsible for performance management and reporting.
Essential Job Duties:
•Oversee operations functions and staff on a daily basis to ensure that all contractual requirements for processing applications, invoices, adjustments and appeals are met
•Responsible for identifying and resolving issues, problems, and concerns with employees Ensure adequate staffing levels, staff training, and compliance to meet contractual requirements
•Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals
•Provide assistance and updates to staff regarding the programs, policies, and procedures
•Recommend changes to policies and establishes procedures
•Develop unit goals and objectives, and monitor achievement of these goals
•Conduct ongoing audits and review reports to identify areas for improvement
•Interact with different levels of external and internal customers
•Complete reports and metrics for the project and the Customer
•Ensure the confidentiality and security of all information
•Participate in program special projects as required.
•Travel to contact center locations and customer sites may be required.
•Flexibility required to work holidays, weekends and /or weekends to meet training needs.
•Flexibility required to work a number of shifts, including 3rd , shift that could change weekly to meet the needs of the training program.
•Perform other duties as assigned by leadership
•A Bachelor’s Degree from an accredited college or university; equivalent experience will be considered in lieu of degree
•At least three (3) to five (5) years of experience in operation management
•Ability to perform quantitative and qualitative analyses of existing business processes
•Ability to coach, develop and mentor team members
•Excellent organizational, written, and verbal communication skills
•Ability to perform comfortably in a fast-paced, deadline-oriented work environment
•Proficient in Microsoft Office products
•Ability to work as a team member, as well as independently
•Must be able to remain in a stationary position for an extended period of time
•Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
•Work is constantly performed in an office environment
Technical and Computer Skills:
Able to successfully execute many complex tasks simultaneously