$80K - $100K(Ladders Estimates)
Downers Grove, IL 60515
Industry: Finance & Insurance•
5 - 7 years
Posted 39 days ago
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Manager (LO) within PNC's Retail Lending Services organization, you will be based in Downers Grove, IL.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Internal Resource Coordination - Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives.
Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Problem Management Process - Knowledge of and ability to bring a reported problem to successful resolution.
Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
Standard Operating Procedures - Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
No Degree (Required)
Valid Through: 2019-10-8