Operations Manager

Jones Lang LaSalle   •  

Chicago, IL

8 - 10 years

Posted 238 days ago

This job is no longer available.

Operations Manager

Responsibilities
 

  • Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems.
  • Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
  • Drive performance as measured by client’s Key Performance Indicators
  • Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
  • Resolve FM issues at sites under purview, escalating when needed
  • Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
  • Develop and manage operating expense budgets for relevant sites including monthly variance reports
  • Initiate purchase order requests for goods and services for sites within responsibility
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Administer training to ensure compliance, readiness and competency of staff
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Work with Regional Manager to oversee the delivery of maintenance and repair services.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
  • Support the Regional Manager in the implementation of short and long-term projects for the client as requested.
  • Assist in the development and implementation of the annual account plan as identified by the Account Director.
     

Leadership/ employee management
 

  • Develop a strong collaborative team-based environment.
  • Ensure compliance with JLL minimum operational audit and safety standards
  • Assist in the development and management of the detailed, zero-based annual operating budgets
  • Import JLL best practices in the interest of exceeding client goals and expectations
  • Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
     

Skills/ Qualifications
 

  • Minimum eight years’ experience in Operations Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant.   
  • Experience with managing teams of 6 or more including managers, budgetresponsibilities, supplier management, problem solving, and client/ customer relations.  
  • Must have solid knowledge of building/ mechanical, electrical systems (MEP)
  • Experiencerequired using CMMS systems and reporting
  • Demonstrated communication skills written and verbal including negotiation and conflict resolution
  • Must have strong computer skills, including MS Excel, Word and Office• Strong organizational skills
  • Ability to align, motivate and lead a team including creating accountability
  • Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred
  • Relevant training in MHE, Controls Systems, PIT as well as general building operations

REQ5561