Operations Manager

Iora Health   •  

Hartford, CT

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 59 days ago

This job is no longer available.

The Operations Manager is a key member of practice leadership who through their development of their team fosters Iora culture in all facets of practice operations. Working closely with the Medical Director, they are responsible for developing a high performing team capable of delivering exceptional care and a world-class experience to our patients.

Specific Responsibilities Include:

  • Lead high performing teams, including a large number of direct reports
  • Manage a complex clinical operation providing primary care and managed care services
  • Manage a people-focused business dedicated to service excellence
  • Solve problems, resolve issues, mitigate conflict
  • Serve as a champion for the Iora culture, fostering a positive team environment
  • Manage a small panel of coaching patients
  • Partner with physicians and other clinicians in the management of the practice
  • Provide direction in face of ambiguity
  • Steer teams through conflict to effective resolution
  • Represent Iora with external partners and stakeholders
  • Serve as a liaison for the practice with Iora's corporate office
  • Ensure operational compliance in a regulated setting
  • Do whatever it takes to get the job done

Preferred experience and qualifications (candidates with some combination of the following)

  • Spanish speaking preferred
  • Experience operating in a business of caring
  • 5+ years of successful experience managing/leading teams
  • Clinical training and/or extensive experience in a care setting
  • Experience in a start-up organization and/or rapidly evolving environment
  • Demonstrated commitment to mission-driven organizations
  • Financial responsibility for managing a business unit or service line
  • Experience coaching individuals to help achieve personal/professional goals
  • Experience navigating the U.S. health care system (insurance, medical services, social services)
  • Track record of consistent professional achievement