Operations Manager

Instacart   •  

Toronto, ON

Industry: Business Services


Less than 5 years

Posted 351 days ago

Since Instacart started in 2012, we’ve expanded to 100+ markets and partnered with 100+ retailers across the US.  Instacart is moving into Canada!  Our mission is to transform everyday life by seeking and solving the seemingly impossible. Instacart is a technology company that offers a platform connecting grocery shoppers with customers -- the only one affording delivery in as little as one hour.  By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and buy directly from the retailers they trust.  We give customers back their time so they can do more of what they love.



  • Responsible for driving business performance, including financial, operating, customer experience, productivity, growth, availability, and shopper experience.
  • Work closely with local leadership, the regional GM, cross-functional leads, and teammates to drive ongoing initiatives for the region and operations nationally
  • Lead and motivate a high performing team of Area Managers, Shift Leads, and large team of Instacart Personal Shoppers
  • Serve as the lead for strategic initiatives to drive ongoing improvements and innovation


  • Bachelor’s Degree
  • Ideal candidates have 3+ years of experience in management consulting, retail or supply chain operations, finance, or data-driven project management
  • High attention to detail and strong execution skills
  • High Emotional IQ and ability to work with, coach, and manage a diverse workforce
  • Familiarity with tools of the trade (eg. Excel, Google Drive)
  • Top-notch organizational skills and comfort in analytical problem-solving
  • Strong critical thinking ability in technical & non-technical issues
  • Ability to work in a fast-paced, constantly evolving environment
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions