Operations Manager

Favor   •  

Dallas, TX

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 27 days ago

Responsibilities

  • Manage Runner onboarding to hit growth targets in Dallas, Fort Worth, Tyler, Longview, Abilene, Wichita Falls and surrounding cities
  • Develop and execute Runner retention programs
  • Provide Runners with excellent and timely support - both in person and via text/email
  • Manage inventory to always be in stock with key Runner supplies
  • Support the launch of new markets
  • Build and manage a team of Community Managers who hustle 7 days a week to get Runners on the road

Responsibilities

  • Bachelor’s degree or equivalent experience required
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • Requires standing for long periods of time (although Favor will make accommodations for qualified individuals with disabilities)
  • Bilingual (Spanish speaking) preferred
  • Bonus points if you love the on demand industry so much that you're not just a customer but a Runner too!

Qualifications

  • 5+ years of operations experience, ideally in a startup or dynamic company
  • Experience building and managing high-performance teams
  • Willingness to roll up your sleeves and do whatever it takes to get the job done
  • Comfortable manipulating data and using Excel
  • Track record of setting goals, creating a plan, and getting results
  • Bonus Points if you are or have been a Favor Runner.