Operations Manager - Distribution

8 - 10 years experience  •  Retail / Diversified

Salary depends on experience
Posted on 11/21/17
Piney Flats, TN
8 - 10 years experience
Retail / Diversified
Salary depends on experience
Posted on 11/21/17


At HSN's Piney Flats, TN fulfillment center, we ship 11.6 million packages and sell 14.8 million units annually with product being mostly health and beauty and hard good items.

A Day in the Life

  • Provides direction and management of overall activities within fulfillment departments containing multiple teams and multiple shifts
  • Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
  • Provide focus to departments and lend visible support to projects, goals and change management
  • Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them
  • Ability to develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
  • Strong cross-functional understanding and ability to work with counterparts across company and within Fulfillment center to identify best business solutions and drive customer service
  • Strong understanding of WMS system functionality and test/identify new applications/processes in order to identify system capabilities and future benefits
  • Decision maker for issues such as: shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation and in meeting financial goals
  • Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations and development of employees

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves

  • Ability to motivate, foster teamwork and provide positive reinforcement within DC site
  • Ability to manage multiple teams and provide a positive learning environment
  • Excellent management and project management skills
  • Background in strategic planning
  • Minimum of 7 years fulfillment/distribution experience with at least 4 in a leadership role

Nice to Haves

  • BA/BS degree or equivalent.

Job ID : 0816888

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