Operations Manager - Distribution

HSN   •  

Piney Flats, TN

Industry: Retail / Diversified


8 - 10 years

Posted 423 days ago

This job is no longer available.


At HSN's Piney Flats, TN fulfillment center, we ship 11.6 million packages and sell 14.8 million units annually with product being mostly health and beauty and hard good items.

A Day in the Life

  • Provides direction and management of overall activities within fulfillment departments containing multiple teams and multiple shifts
  • Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
  • Provide focus to departments and lend visible support to projects, goals and change management
  • Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them
  • Ability to develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
  • Strong cross-functional understanding and ability to work with counterparts across company and within Fulfillment center to identify best business solutions and drive customer service
  • Strong understanding of WMS system functionality and test/identify new applications/processes in order to identify system capabilities and future benefits
  • Decision maker for issues such as: shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation and in meeting financial goals
  • Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations and development of employees

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves

  • Ability to motivate, foster teamwork and provide positive reinforcement within DC site
  • Ability to manage multiple teams and provide a positive learning environment
  • Excellent management and project management skills
  • Background in strategic planning
  • Minimum of 7 years fulfillment/distribution experience with at least 4 in a leadership role

Nice to Haves

  • BA/BS degree or equivalent.

Job ID : 0816888