Operations Manager

Brown Brothers Harriman   •  

Jersey City, NJ

Industry: Financial Services

  •  

8 - 10 years

Posted 393 days ago

Responsibilities Include:

People Management

  • Responsible for the day to day technical and functional execution of the Trade Product and direct the activity of your team across multiple shifts/locations.
  • Responsible for developing and maintaining knowledgeable resourcing to ensure unit/s have appropriate resources to meet business objectives of the department.
  • Cultivate and expand the Department’s talent. Develop bench strength and successors.  Actively promote career development both inside your department and across the firm.

Process Improvement

  • Develop and maintain a culture of results-oriented, continuous, process improvement which includes developing and achieving leap goals, challenging all processes, procedures and practices, and focusing on solutions.
  • Develop and maintain product knowledge and advise management and clients on the implications of business trends, issues and operating environment changes within their product.
  • In conjunction with the Department Manager you will develop, maintain and achieve an integrated Business Plan.

Client Service

  • You will be seen as a “go to” individual.  Internally and externally sought for your subject matter and technical expertise.
  • Lead new business/due diligence client presentations and meetings.
  • Build collaborative relationships at all levels across the organization.
  • Participate in industry forums and initiatives with tangible results – lead in this space.

Risk Management

  • Ensure product delivery, escalation and resolution of high exposure items, maintaining the proper balance of cost, control and client service, and maintaining standards and controls.
  • Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
  • Instill a risk management mindset at all levels throughout your organization.

Qualifications Include:

  • BA/BS degree or equivalent workexperience
  • 7 to 10 years of Financial Services experience
  • Customer Service orientation, works to exceed client expectations
  • Demonstrated excellence in Written/Verbal communications to a variety of audiences
  • Demonstrated risk management skills
  • Proven “draw” and leadership skills
  • Embraces and is driven by challenges and product advancement
  • Proven background in successful process design/engineering