This position is responsible for the leadership and management of a large segment of the organization’s internal operational activities. In addition, this position oversees functional activities in support of the company’s strategic direction.
II. Principal Responsibilities
Acts as a key participant in the formation of the division’s long term strategic business and systems plan. Develops, recommends and implements business plans, operations policies, procedures and systems utilization in support of the organization’s goals and objectives.
Oversees a large segment of the organization’s operations activities including business support services. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
Provides guidance to business lines to identify and resolve operational issues, increase productivity and operational efficiency while reducing expenses. Implements and supports business application solutions to facilitate the efficient and effective operations of the business areas.
Identifies opportunities to enhance and create revenue streams through expanded use of technology and vendor and customer relationships. Leads or participates in technology and non-technology project initiatives within and across divisions.
Drives work and projects forward by collaborating with key stakeholders and functional areas to resolve issues, complete tasks/phases and meet timelines. Responsibilities will be to complete assignments typically moderate in scope, complexity, and/or risk. May also be asked to lead initiatives of narrower scope and complexity.
Develops and maintains relationships with industry peers, groups and organizations to keep abreast of regulatory, business and technology changes and industry trends to ensure compliance and timely implementation of new and best practices and technology.
Oversees the planning, development, implementation and management of operating and capital budgets, including vendor and contract management, as well as oversees disaster recovery efforts for areas of responsibility within the division.
III. Education/Experience Requirements:
Advanced degree or equivalent experience.
7-10 years relevant experience.
IV. Job Specific Competencies:
Superior theoretical and practical knowledge of banking and information technology.
Ability to identify business challenges and opportunities and translate into workable programs. Ability to modify and adapt existing processes, procedures, workflows and technology to meet productivity goals.
Superior ability to cultivate and foster relationships throughout the organization to advance the organization’s goal of achieving a collaborative and cross-functional work environment.
Superior ability to inform, educate and influence employees to support corporate goals and objectives.
Superior influencing and negotiating skills and an ability to present issues in a persuasive manner. Articulates with conviction, points of view and ideas that are in the best interest of the organization.
Superior analytical skills to determine areas in need of improvement and the ability to find creative solutions that will improve efficiency and productivity within the internal operations function.
Superior written, verbal and presentation skills to collaborate with employees at all levels.