Operations Manager


Baltimore, MD

11 - 15 years

Posted 231 days ago

This job is no longer available.

Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product line with the customer. Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical and administrative areas.


10 years experience managing service and/or help desks responding to Tier 1, 2, 3 and 4 queries. Experience managing help desk for 6,500 users or more using ITSM suites such as ServiceNow. Experience in managing service desks in a performance-based environment and/or managing service level agreements. Experience managing help desk services under ITIL best practices.

Prefer HDI, ITIL v3 Foundation  Certifications

CSRA is an Equal Opportunity Employer and all Qualified Applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status or any other Characteristic Protected by Law.