Operations Manager in Austin, TX

$100K - $150K(Ladders Estimates)

Medical Transportation Management   •  

Austin, TX 78701

Industry: Healthcare


5 - 7 years

Posted 8 days ago

The Operations Manager will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. Oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. Will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position is an MTM Transit position located at our office in Austin, TX - North


  • Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
  • Perform monthly Safety meetings
  • Training, retraining and updates to policies, procedures and safety guidelines
  • Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
  • Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
  • Perform additional duties as assigned or required
  • Monitor performance of direct reports and provide coaching and guidance

Minimum Qualifications:

  • Bachelor's Degree (or equivalent combination of education and experience) in a related field
  • 5+ years of experience in transit management
  • Previous management experience in the Para-Transit or livery industries preferred
  • Experience supervising hourly personnel in a passenger transportation environment
  • Previous experience working with senior citizens or persons with disabilities
  • Thorough knowledge of ADA, DOT, FTA regulations preferred
  • Must possess a valid driver's license

Competency Based Qualifications:

  • Strong problem solving skills
  • Ability to maintain high level of confidentiality
  • Ability to understand and administer discipline
  • Experience training in a classroom and behind the wheel setting
  • Knowledge of basic safety and training procedures
  • Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
  • Capabilities as it relates to data analytics preferred

Valid Through: 2019-11-7