COMPANY OVERVIEW For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands. Responsible for expense management, budgets, inventory control, and shared responsibility for profitability of store. Key member of executive team. Partners with General Manager, Public Relations, Merchandise, Loss Prevention, and Visual Managers to provide support for their objectives. Strong collaboration with selling department managers and sales associates to provide high level of support in achievement of selling and customer service objectives. Training and coaching of all procedures, processes, and controls utilized on a daily basis to protect inventory and maximize sales.
Oversees all store sales support functions: new receipt processing, order fulfillment, markdowns, transfers, sends, RTV’s. Trains and develops support associates to provide a high level of administrative support to the selling team. Oversees store alterations and restaurant operations. Partners with managers in these areas to achieve sales, expense, profit, and customer service objectives. Verifies all procedures and processes are consistently maintained. Partners with store engineer to maintain all mechanical and technology systems. Responsible for addressing interior/ exterior appearance issues. Formulates requests to secure funding for capital projects.
Building Effective Teams
Managing and Measuring Work
Bachelor's degree from a four-year college or university and minimum five year of support management is required. Individual must have strong computer skills (Microsoft Excel/ Word) as well as analytical skills. Strong communications and delegation skills are essential.
To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.