GoDaddy Services is seeking an experienced analyst who thrives in a dynamic, fast-paced environment to join our Operations Excellence team. The Operations Excellence team is laser-focused on continuous process improvement to achieve a best-in-class customer experience at scale for GoDaddy Services.
On any given day, the Operations Excellence Business Analyst might be analyzing data and processes, managing an implementation project and partnering across the company to solve a business problem or identify opportunities. We are searching for a detail-oriented, self-directed team player with extensive experience working in a highly dynamic and collaborative environment, and the proven ability to communicate effectively with technical and non-technical partners at various levels within the organization.
What you'll do:
Collaborate with cross-functional stakeholders to boldly and creatively pinpoint opportunities to unlock growth and continuous improvement of GoDaddy Services operations.
Analyze customer feedback, the customer experience, the user experience and user feedback to drive improvements.
Break down ambiguous/unstructured problems into parts that can be analyzed to generate hypotheses and recommendations for continuous improvement.
Analyze large and medium data sets to recognize actionable trends and opportunities.
Continually look for new ways to analyze data and processes to follow threads and discover actionable opportunities to increase efficiencies and improve the customer experience.
Work with stakeholders, systems analysts and engineering teams to convert business problems/needs into processes, policies and user stories
Present actionable findings and recommendations to stakeholders for alignment.
Partner with product, engineering, operations stakeholders and trainers to implement projects and measure results
Manage end-to-end projects including timeline and plan development, task management, noting key dependencies, making trade-offs and identifying the right people to involve at the right time.
Who you are:
3-5 years of operational and data analysis, and business process improvement implementation experience preferably in a customer support/fulfillment operation
BA/BS required preferably in Math, Data Science, Business Administration or related fields (applicable experience may be substituted)
A passion for process improvements that make a measurable impact.
Excellent written and spoken communication skills
Comfort with ambiguity
Experience using SQL to query data
Knowledge of statistics and data analytics methods
Comfortable presenting to large internal groups and leadership team members
High level of organization and attention to detail
Comfortable working on multiple projects at one time
Must work well within a collaborative team environment
High level of initiative, passion, and desire to create a world-class experience for customers
A proactive attitude to resolve problems and deliver results
Ability to thrive in a fast-paced, ever-changing environment
Job ID R004469