Operations Engineer

Salary depends on experience
Posted on 02/28/18
Half Moon Bay, CA
Salary depends on experience
Posted on 02/28/18

Within 1 month you will:

    • Ramp up on Zipline’s systems, using hands-on training to learn how our software, hardware, and operations systems work together to deliver life-saving medical supplies
    • Become an expert user of our data analysis and operations support software tools
    • Use troubleshooting tools and internal documentation to help diagnose and resolve problems our operators encounter

Within 3 months you will:

    • Build analysis tools to help otheroperators or engineers diagnose common anomalies
    • Build troubleshooting guides to allow operators to resolve issues on their own
    • Be the project manager for cross-functional engineering efforts to ameliorate operational issues or otherwise improve our system

Within 6 months you will:

    • Help identify what our top continuous improvement efforts should be based on analytics and operator feedback
    • Creatively identify and implement ways to automate aspects of our operations support systems and continuous improvement processes
    • Manage the rollout of major engineering changes to our operations environment
    • Be a key player in our efforts to scale our operations support and continuous improvement systems around the world

Ideal Qualifications

    • Bachelor's degree in a science or engineering field
    • Proven ability to take extreme ownership and build processes from the ground up
    • Experience operating remote hardware assets using documented procedures
    • Able to quickly understand technical systems you may not have expertise in
    • Good data analysis skills, especially for remote hardware systems; able to use tools to plot and understand data, read logs, and do basic scripting
    • Experience writing procedures and technical documentation, with a knack for translating between operators and engineers
    • Able to understand an operator’s challenges and perspective; able to wrangle engineers and lead brainstorming and troubleshooting efforts
    • Able to ruthlessly prioritize issues, ask questions, and escalating issues to drive problems to resolution.
    • Must be eligible to work in the US
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