Operations Engineer I

Less than 5 years experience  • 

Salary depends on experience
Posted on 04/19/18
Less than 5 years experience
Salary depends on experience
Posted on 04/19/18


Company Description:


Limelight Networks, Inc. (Nasdaq: LLNW) is the content delivery partner for thousands of entertainment, technology, enterprise and government entities around the globe. Limelight’s mission is to securely manage and globally deliver digital content, building customer satisfaction through exceptional reliability and performance.

Job Purpose:
The Operations Engineering team is responsible for providing advanced level 3 support for the product suite that Limelight offers to internal and external customers. The core responsibility of the team is to ensure a stable and functioning network of servers and services for all customers. The position will generally interface with technicians, developers, customers and sales teams as an escalation point and a liaison between teams.  Advanced knowledge of large scale networking, http caching, streaming technologies, and *nix administration is desired. Excellent customer service skills are also a necessary component of the job. This position will involve on call support in a rotation setting and shift base queue coverage.The Operations Engineering team is staffed 24*7 so you must be able to work 2nd/3rd shifts and weekends when asked. This position reports to the Operations Engineering Manager. 

Essential Functions:

  • In depth troubleshooting of customer issues in a production environment. Occasionally join a live eventbridge to help troubleshoot live with the customer  
  • Deliver and document solutions to resolve escalations from our NOC in the Limelight production service environment based on severity in a timely manner
  • Properly document and escalate issues to Engineering and Development teams
  • Be able to correlate systems issues and alarms to provide feedback on problems that may occur in production
  • Perform tier 3 level troubleshooting of linux/unix based systems and network devices. 
  • Maintain clear and easy to follow documentation when asked to or appointed as a subject matter expert

?Be willing and able to quickly learn and research technologies and information obtained from technical documents
Qualifications:        
Experience and Education (minimums)

  • 3+ years direct hands on experience working in a support role
  • 2+ years of networking, computer science education or equivalent work experience
  • 1+ years troubleshootingnetwork elements and protocols layer problems
  • 1+ years experience with Linux or Unix administration in an operations or help-desk environment


Experience and Education (prefered)

  • 4-year technical bachelor's degree
  • Cisco CCNA
  • Linux or Unix certifications
  • 2+ years working in a NOC and monitoring environment 
  • 2+ years scriptingexperience


Knowledge, Skills & Abilities

  • Being comfortable with work from a command line interface 
  • Basic ability to read and write scripts(bash/perl) 
  • Knowledge of Unix or Linux administration troubleshooting methods 
  • Understanding of DNS systems and how they function
  • Excellent time management and organization skills 
  • Excellent articulation and written skills
  • Working knowledge of firewalls(ACLs), routers, switches, VLANs and BGP is prefered
  • Experience with http web servers such as apache or nginx is prefered
  • Knowledge of databases and ability to read and write database queries is prefered
  • Understanding of BGP troubleshooting methods is prefered
  • Advanced knowledge of TCP/IP and HTTP protocol is prefered
  • Advanced knowledge of DNS administration is prefered
  • Knowledge of streaming technologies and how they function(HLS/HDS/DASH/MSS/RTSP/RTMP) is prefered
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