Operations Engineer - Cloud Services

Esri   •  

Redlands, CA

Industry: Technology


Less than 5 years

Posted 152 days ago

This job is no longer available.


  • Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers
  • Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure)
  • Automate deployment and utilize cloud DevOps
  • Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
  • Be proactive in recognizing and handling uptime and performance challenges
  • Engage with Development, QA, and Product teams in bringing cases to resolution
  • Troubleshoot the system and provide root cause analysis
  • Provide rotational 24/7 on-call technical support


  • 3+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high-availability production environments
  • Experience hosting business mission-critical production environments with high up-time service level agreements (SLA)
  • Experience with hardware- or software-based firewalls, load balancers, and proxy servers
  • Experience with enterprise firewalling, network security principles, and general networking best practices
  • Experience with Oracle; Microsoft SQL, PL/SQL; and/or other RDBMS and Windows, Linux, and/or other server environments
  • Knowledge of AWS, specifically VPC, EC2, SG, R53, S3, CF, Cloudformation, Cloudwatch, IAM, RDS, ELB, AutoScaling, and WAF
  • Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
  • Current authorization to work in the United States on a full-time basis
  • Bachelor’s or master’s in computer science, information systems, mathematics, GIS, or a related field


  • 3+ years of hands-on experience with Esri software including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal for ArcGIS, ArcGIS Runtime, and their associated APIs or interfaces
  • Experience administering FedRAMP environments
  • Experience with one of the following automation tools: Kickstart, Chef, Puppet, Salt, or Ansible
  • Programming and scripting experience with Python, PowerShell
  • Web application server experience, such as Apache, NGINX, JBoss, Tomcat, WebSphere, WebLogic
  • In-depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Linux/Windows system administration in a complex data center environment
  • Cloud and security industry certifications, such as AWS and Azure, CISSP, CCSP, and others as applicable
  • Familiarity with optimizing configuration management and server deployment using automation and DevOps with a strong preference toward PowerShell, Chef, Git, and TFS source code repository
  • Experience with cloud architecture and components including compute, storage, and networking, as well as scripting experience (tools, process, methods, troubleshooting) and deployment concepts, such as continuous integration