Operations Director

NAACP   •  

Baltimore, MD

Industry: Education, Government & Non-Profit


5 - 7 years

Posted 43 days ago


Founded in 1909, the NAACP is the nation's oldest and largest civil rights organization. The NAACP Empowerment Programs, Inc. ("NAACP EPI"), the 501c(3) programs arm of the National Association for the Advancement of Colored People ("NAACP"), a nonprofit, membership-based, civil rights advocacy organization, seeks an experienced Operations Director.

The ideal candidate must be knowledgeable of concepts, practices, and procedures and use such skills to support the Association's Operations division by providing managerial and administrative support through the formulation of research and managing various projects. S/he must produce high-quality written work, such as memorandums, emails, correspondences, presentations, data visualizations, and reports on deadline and be able to navigate and interpret feedback from multiple sources. The ideal candidate will be competent and able to support various operational activities.


Reporting to the Chief Operating Officer & Chief Technology Officer, the Operations Director will be responsible for the following duties:

• Provide day-to-day management of administrative policies and procedures as set forth by the Chief Operating Officer & Chief Technology Officer with particular oversight over inter-departmental coordination

• Interface with high-level internal staff and external contacts, vendors, and consultants

• Prioritize and organize information for presentations to the Board of Directors, President, and Management

• Develop, materials needed for National Board meetings, conventions, and conferences (national, regional, and state), as well as, other meetings or events

• Organize and arrange the logistics of a variety of complex meetings and occasionally attend meetings with Chief Operating Officer & Chief Technology Officer

• Periodically assess internal administrative components of the Association and provide recommendations for more efficient daily functions

• Develop recommendations for the implementation of various workflows, operational procedures, metric-driven analytics, communications, visualizations, and presentations

• Research, draft and triage a full range of written correspondences and briefing documents for the Chief Operating Officer & Chief Technology Officer

• Research and draft a full range of written and spoken communications, including drafts speeches, talking points, letters, quotes, columns, and other materials

• Ensure the Chief Operating Officer & Chief Technology Officer remarks serve the event and the audience, which requires a review of all briefing materials on meetings, events, and other interactions with speaking components

• Conduct research for written and oral communications

• Exercise discretion and diplomacy while working with sensitive and/or confidential information

• Manage the contract review process using a cloud-based system and elevating issues and/or concerns as necessary

• Develop and maintain a repository for all fully executed contracts

• Support the Field Operations by assisting with the execution of sustainable grassroots organizing, strategy, and advocacy to include, but not limited to training and capacity building

• Oversee and manage Special Projects

• Occasionally coordinate logistics for and staff the Chief Operating Officer & Chief Technology Officer

• All other duties that may be assigned by the Chief Operating Officer & Chief Technology Officer


The ideal candidate will possess many, if not all, of the following professional qualifications, competencies and personal qualities:

• Bachelor's degree in mass communications, journalism, management or business administration

• Minimum 5 years of administrative, business, and/or field organizing experience

• Well organized with strong professional, interpersonal and multi-tasking skills

• Knowledge of information systems and the supporting infrastructure of computers, data sources and desktop software

• Excellent communication skills (including written and oral)

• Proficient in using MS Office tools, Tableau, DocuSign and SharePoint teams

• Ability to manage multiple assignments while being detail oriented and flexible

• Knowledge of grammar usage and editorial style guidelines

• Ability to synthesize and analyze information quickly

• Ability to maintain the utmost discretion and diplomacy and to interact effectively with Executive Leadership, members of the Philanthropic community, and Funders

• Ability to meet deadlines, while balancing competing priorities and tackling multiple assignments

• Ability to be flexible, self-motivated and collaborative in order to produce high-quality work