Operations Director

• Responsible for overseeing multiple business partner departments including, but not limited to, credentialing, clinical quality assurance, and housing
• Ensure that the company’s screening, retention, evaluation and review processes are aligned to promote clinical excellence and a high standard of patient care
• Collaboratively develop strategies and best practices that support the division’s growth and service initiatives
• Lead the development and execution of ongoing staffing plans inclusive of recruiting, hiring, training and development
• Create and execute department initiatives and goals related to client and provider customer service, interdepartmental cooperation, and internal employee engagement
• Present strategies, progress toward goals, and updates on department initiatives in meetings
• Provide leadership, coaching, and support to the department managers in order to achieve your team goals and initiatives
• Apply creative vision to connect the needs of client facilities and health care providers with the services of the company – consistently following current practices and regulations and pro-actively striving to produce complementary programs as they are needed
• Use continuous improvement techniques to yield process efficiencies
• Create and maintain positive inter-departmental communication
• Champion change management related to department initiatives through effective communication, driving projects to completion, and measuring outcomes to reward desired performance
• Conduct weekly one-on-one meetings with direct reports to; assess progress and results, guide future performance, and partner to overcome obstacles
• Assist with the policies and procedures for JCAHO process review
• Partner with corporate quality assurance teams to maintain high professional standards
• Coordinate and manage vendor relationships within the credentialing and housing teams

What You'll Bring

• Effective sales skills, business planning and profit/loss analysis
• Outstanding leadership and motivational skills

• Ability to translate market knowledge into strategies that will grow the business
• Excellent organizational, prioritization, and problem solving skills
• At least 5 years of experience in leading people and 2 of these years leading leaders
• At least 5 years of staffing experience
• Excellent interpersonal and leadership skills
• Professional level of written and oral communication skills
• Ability to multitask and meet deadlines
• Very detail oriented and analytical
• College degree, Master’s degree preferred

What We Offer

• Competitive pay + bonus
• Comprehensive training - we are Hall of Fame members among the world’s top training organizations
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Retirement planning and savings options
• Tuition assistance
• On-site health center
• On-site gym
• Ability to make an impact in the communities we serve
• 2018-3755