Operations Director, Asset Services

Cushman & Wakefield   •  

Phoenix, AZ

Industry: Real Estate & Construction


8 - 10 years

Posted 36 days ago

This job is no longer available.

Oversees all operational aspects of managing and leading theAsset Services staff to ensure the highest level of delivery of services consistent with C&W’s standards across the market’sAsset Servicesportfolio.

Job Description

May be responsible for one or more of the following:
• Participate in monthly calls to share best practices and produce leads for institutional clients in multiple markets
• Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed Client’s goals/expectations for each property
• Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager
• Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies
• Assist property/account manager in maintaining relationships with Client’s senior level decision makers
• Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Asset Services SharePoint site, Operations Manual, Engineering Disciplines, Yardi, SOC-1 prescribed accounting software, automated preventative maintenance software)
• Verify the existence of property procedures including Operations Manual, Tenant Handbook, and Emergency Procedures as updated to current industry, Client, and C&W standards
• Provide training and professional development in conjunction with Asset Services policies
• Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary
• Develop the most profitable and efficient personnel model to staff each asset. Utilize K-1 Pricing Tool for all business opportunities
• Participate in national asset services task forces and/or committees
• Assist the Asset Services leader in delivering financial results (P&L responsibility), as well as assist in preparing market level Asset Services budgets, monthly variances and forecasting
• Assist city lead with hiring, supervising, training, reviewing and overall performance management of asset services personnel

1. Financial Acumen
2. Customer Focus (internal and external)
3. Communication Proficiency (oral and written)
4. Time Management Skills
5. People Management Skills
6. Leadership
7. Business Development
8. Sense of Urgency

• Bachelor Degree in Business Administration or related discipline

• 8 -10 years of commercial property management and/or executive level sales management experience
• CPM and/or RPA comparable experience in a senior leadership role
• Extensive experience in analysing and negotiating commercial lease and/or contract language
• Proven experience in management/evaluation/development/motivation of subordinates

• Maintain real estate license per any statutory requirements
• Active participation in CPM and RPA local and national chapters preferred
• Thorough understanding of financial reporting and variance analysis
• Actively involved in the leadership level in charitable organization(s)