Operations Consultant II

CUNA Mutual   •  

Madison, WI

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 45 days ago

Working independently, this position assists with the identification and implementation of Customer Operations process improvement opportunities to help Customer Operations achieve their long-term strategic goals.  In addition, this position is responsible for executing the day-to-day operational support needs of the Customer Operations organization as well as to lead small to mid-size initiatives across Customer Operations. Is required to solve complex problems and identify innovative solutions. Interprets business issues and recommends best practices.

Job Responsibilities:

  • Proactively and independently lead and develop an effective approach to:
    • Identity improvements related to Customer Operations systems and system enhancements, including defining system generated metrics and reporting functionality / capability
    • Determine process improvements and perform process flow design analysis; recommend and lead the implementation of process enhancements
    • Facilitate change management; lead educational and/or mentoring sessions regarding process or system design changes
  • Providesupportto the Customer Operations organization including:
    • Lead system accessibility and securityaudits
    • Serve as the functional lead through internal audit review process
  • Provide expertise on project efforts and change management

Job Requirements:

  • Bachelor’s degree in Business or other related field or trade off in related professional experience
  • 6-8 years demonstrated experienceworking with project and portfolio practice, including project ideation
  • Proven leadership skills;  ability to set direction and approach
  • Demonstrated team-building and coaching skills; proven teamwork and collaboration with diverse groups
  • Proven ability to quickly earn the trust of stakeholders and to mobilize and motivate teams
  • Proven ability to multitask and manage multiple, complex priorities
  • Ability to communicate at all levels with clarity and precision, both written and verbal
  • Strong influencing skills; demonstrated ability to challenge and persuade, directing a group of stakeholders to the best decision
  • Ability to understand and ethically navigate the organizational dynamics and company culture
  • Ability to understand and provide backup coverage and support for other portfolio team member’s areas of responsibility