Operations Center Engineer in Riverton, UT



$100K - $150K


System & Network Administration, Systems Architecture & Engineering


5 - 7 years

Job Description

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.


  • Train and work closely with other support teams to document and solve complex incidents and tasks.

  • Manage ticket queues given agreed upon service level agreements (SLA).
  • Troubleshoot systems when incidents are reported
  • Provide 3rd level support for 1st level and 2nd level support teams
  • Work closely with product teams and operations engineers to report and troubleshoot system issues and develop support plans for systems and platforms
  • Be a leader in the support discipline by teaching other less experienced support engineers more complex trouble shooting skills
  • Make sure established processes are developed and followed
  • Consult with operations engineers on systems and develop best practices for reducing incidents
  • R
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Valid through: 2020-1-17

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