Operations and Enablement Lead, Partner Services

Google   •  

Mountain View, CA

Industry: Technology

  •  

5 - 7 years

Posted 12 days ago

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • years of experience within Service Operations, Strategy Consulting or Sales Operations.
  • Practical experience with projects and engaging with technical and non-technical executives, either as a Program Manager, Product Manager, Consultant or Business Analyst.
  • Experience working with a cross-functional and geographically dispersed team and customer base.

Preferred qualifications:

  • Partner operations and strategy, ecosystem development, or enablement experience
  • Track record of delivering exemplary service and successfully delivering increased product adoption and profitability.
  • Demonstrated ability to think strategically about complex issues and develop thoughtful recommendations and action plans.
  • Ability to navigate complex business organizations, manage multiple cross-functional stakeholders, and negotiate optimal solutions across all parties.
  • Ability to see the larger picture and focus on the outcome and work cross-functionally with other teams, providing excellent service and improved engagement.
  • Ability to adapt messages to both technical and business audiences and influence without authority with excellent leadership and communication skills.

About the job

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

This gTech team will lead the strategy, operations and enablement for our third-party partner ecosystem. The Operations & Enablement (O&E) team plays a critical role in this strategy due to their global scope and wide range of services.

As the Americas Operations & Enablement lead, you will contribute to building the global third party ecosystem operations and enablement strategy. You have a track record of leading initiatives that span multiple products and regions, and aligning different teams against a global vision and strategy, including mechanisms for running operations smoothly and enabling the regional teams in the markets. You will consult and collaborate with multipleteams to solve complex problems, identify solutions/action plans and gain buy-in from senior stakeholders. You willhelp to set the Americas operational and enablement strategy with third party partners and empower regional teams in the Americas.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them tolife. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

  • Oversee coordination of the gTech regional teams working with partner ecosystem to align with global vision, strategy, goals and implementation.
  • Build strong stakeholder relationships and collaboration across regions (Product, Engineering, Sales, Finance, Sales Strategy and Operations, Go-to-Market, Global Services).
  • Advocate for partners to overcome operational and enablement blockers, drive initiatives across multiple workstreams and teams to maintain partner ecosystem momentum.
  • Consult, lead and deliver cross-functional projects and programs to scale partner operations and enablement initiatives.
  • Coordinate best practices and accelerate regional enablement to help partners optimize their businesses and operations.