Operational Risk Consultant 4 - Education Financial Services Business Controls

Wells Fargo   •  

Phoenix, AZ

Industry: Finance & Insurance


5 - 7 years

Posted 37 days ago

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed

Responsible for implementing process and control functions that support the Education Financial Services business, which include:

  • Gain subject matter expertise over EFS channel strategies with specific attention on the phone and digital sales channels, including outbound telemarketing
  • Partner with business partners, compliance and legal to assess risk and controls for EFS sales channel strategies and initiatives
  • Partner with business partners, compliance and legal to review outbound telemarketing scripting
  • Measure, analyze, and report on the risk environment and trending of how processes and controls are functioning
  • Gain subject matter expertise in how EFS Control identifies, assesses, and reports on compliance and operational risk coverage
  • Assist management in strategizing a comprehensive risk coverage plan
  • Work with peers to organize and manage Control responsibilities
  • Complete proactive risk and control assessment and readiness activities
  • Identify, escalate, monitor, and validate Issues
  • Monitor risk and performance measures in appropriate functional governance routines and escalate, as needed, into business unit and Consumer Banking routines
  • Ensure business partners effectively understand and implement new regulations and policy requirements though participation in change management routines
  • Provide subject matter expertise and coordination, as needed, in internal audits and external examinations

Preferred location: Sioux Falls, SD; Charlotte, NC; St Louis Park, MN, Phoenix, AZ. May consider other locations across the Wells Fargo footprint.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • 3+ years of consumer banking experience
  • Knowledge and understanding of Regulatory Risk and Compliance policies and programs
  • Ability to interact with all levels of an organization
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Advanced Microsoft Access skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment

Other Desired Qualifications

  • Experience in Risk process mapping
  • Extensive knowledge and understanding of banking process, compliance, products, and services
  • Experience in conducting risk assessments and providing credible challenge in assessing the adequacy of policies, processes, and controls
  • Ability to identify and evaluate trends, isolate root causes, and provide swift/thorough resolution
  • Experience in monitoring and validating operational risk arising from inadequate or failed internal processes, people, systems, or external events
  • Ability to synthesize data from a variety of sources and deliver results quickly
  • Experience in developing reporting associated with risk programs
  • Experience documenting controls associated with standard operating procedures
  • Experience with issue management related to policies and business processes
  • Understanding of sales and service processes; preferably for Wells Fargo Community Bank and Virtual Channels

Job Expectations

  • Ability to travel up to 5% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.