Operational Risk Analyst III

Navy Federal Credit Union

$80K — $150K *


More than 4w ago


Experience:Not Specified

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Job Description

Job Description

To coordinate/liaise with the business units and auditors (both internal audits and external exams) to ensure audits are run seamlessly and efficiently. Track, manage, report on various aspects of the audits/exams in process including collaborating on remediation for identified issues and evidentiary document of issue closure. Provide support and implement program or systems to enhance current communication/collaboration relationship with business partners to promote efficiency. Maintain and update procedural manuals, job aides, and tools. Develop and assist in overseeing the most complex and highly specialized risk assessment scopes. Serve as a liaison with Internal Audit and Regulatory Compliance to ensure adherence with Enterprise and Compliance Risk Management requirements. Serve as the Operational Risk point of contact for external examination preparation and ad hoc projects. Lead and coordinate with key business areas to implement corrective actions to ensure prompt remediation and control implementation. Lead and assist in leading complex/difficult tasks of significant impact and latitude requiring advanced analysis. Ensure Navy Federal’s compliance with federal and state regulations and established internal policies and procedures for the Real Estate Lending.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.


Lead, plan, and research Real Estate operation processes to effectively manage and coordinate audits in each stage

Review and maintain document process narratives, workflows, and controls for new and existing processes in handling questions for Real Estate Lending business partners on audits and exams; work with various business partners within NFCU to coordinate and collaborate to enhance the overall audit and regulatory change management experience

Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities and communicate the risk and impact to business unit partners on audits and exams

Lead and assists to provide the coordination of audits and exams throughout the testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

Gather and synthesize data; present conclusions and offer risk mitigation, remediation, and process improvement solutions to management

Develop, lead, and oversee efforts to improve the efficiency and effectiveness of operations and risk mitigation processes

Prepare and present to management and/or affected business unit summaries, operational and regulatory audit status, trending, and remedial or mitigation solutions

Maintain effective communication with other business units and support teams to remediate corrective actions and partner with Real Estate Lending business areas to ensure corrective actions related to non-compliance with policies and procedures are addressed

Manage, monitor, and report on internal and external audit activities

Partner and maintain effective working relationships with management to evaluate the progress of audits and exams and key issues raised during the review process and to facilitate the overall internal and external audits and exams

Serve as subject matter expert regarding operational risk protocols, methodologies and effective control solutions

Oversee the record retention of audits and exams documentation, including, data, scope, status, results, reports, corrective actions, and completion date

Develops new and updates internal policies and procedures

Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance

Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to internal and external audits and exams.

Perform other duties as assigned


Expert in creating, generating, and maintaining data, reports, queries, etc.

Effective skill working with diverse internal and external contacts

Expert in relationship building, negotiation and facilitation skills

Expert in presenting findings, conclusions, alternatives, and information clearly and concisely

Expert in managing multiple priorities independently and/or in a team environment to achieve goals

Expert in effective research, analytical, and problem-solving skills

Expert in verbal and written communication skills

Expert in organizational, planning and time management skills

Effective database and presentation software skills

Effective skill to influence, negotiate and & persuade to reach agreeable exchange & positive outcomes

Expert skill using innovative thinking to solve problems and facilitate the decision-making process Expert knowledge and understanding of risk-based auditing techniques and methodologies

Expert skill maintaining accuracy with attention to detail and meeting deadlines

Expert communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management

Significant experience working with all levels of staff, management, stakeholders, vendors

Working knowledge of project/program management processes and methodologies

Advanced word processing and spreadsheet software skills

Advanced presentation software skills

Advanced knowledge of applicable federal and state real estate regulations, company policies, and industry best practices

Advanced knowledge of products, services, processes, requirements, and systems related to the business unit

Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

Ability to work independently and in a team environment

Significant experience in collaborating across organizational boundaries and building partnerships across various functions

Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Proficient in Microsoft Products, including Words, Excel, Azure DevOps Server (ADO), PowerPoint, etc.

Familiar with Logic Manager, Service Now, Empower, MSP, PEGA etc.

Desired Qualifications

Advanced knowledge of operational and regulatory risk controls, concepts and practices

Working knowledge of Navy Federal's functions, philosophy, operations and organizational objective

Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

NCCO, CRCM, CIA or other applicable compliance certification

Master's Degree in related field or equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Ln, Vienna, VA 22180 | 5550 Heritage Oaks Dr, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process

About Us

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don’t take our word for it:

Military Times 2022 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes® 2022 The Best Employers for New Grads

Fortune Best Workplaces for Women

Fortune 100 Best Companies to Work For®

Computerworld® Best Places to Work in IT

Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

About Navy Federal Credit Union

Learn More About Navy Federal Credit Union
Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
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