Operational Excellence Manager

Hitachi America   •  

Dallas, TX

Industry: Manufacturing


5 - 7 years

Posted 65 days ago

This job is no longer available.


  • Lead the development and execution of process improvements utilizing Operational Excellence methods
  • Develop and manage customer requirements, business processes, and key performance indicators aimed to improve products and services
  • Serve as a change agent, driving continual and sustainable improvement culture through consistent exhibition and initiation of Operational Excellence and Quality initiatives.
  • Development of local Operational Excellence program in alignment with the business unit/division the strategy. Actively work with team to share best practices and implement it
  • Monitor complex monthly process excellence performance metrics to ensure that organization objectives in the areas of cost, efficiency, and quality are met.
  • Facilitate meetings with management to review and examine project progress.
  • Lead division-wide improvement activities and cross functional teams in continual improvement activities with focus on supply chain operations, quality systems management
  • Work collaboratively with operational leadership and represented work groups to develop and implement sustainable solutions
  • Utilize various analytical and metric data to recognize areas for improvement.
  • Make use of lean enterprise concepts such as; DMAIC, Lean Six Sigma, and Kaizen principles to identify non-value added activities
  • Manage multiple projects, provide status updates on performance against plan and meet delivery targets
  • Lead GAP and root-cause analysis for departmental procedures and recommend resolutions
  • Develop and deliver training including training materials on the Quality Management System and process updates to all departments and different management levels
  • Develop training materials from projects and deliver the training to subject-matter-experts focusing on the gap closure areas and project specific highlights
  • Lead ISO certification activities
  • Collaborate with leaders and other team members in process documentation, assessments and reviews
  • Manage the Corrective Action Process
  • Customer point-of-contact and provide on-site, teleconference, and video support to OE team members.
  • Participate and provide additional support functions as assigned



  • Must be able to communicate to all levels of staff members
  • Demonstrate strong project management skills
  • Must be able to transcribe informal conversations into formal business process documentation
  • Ability to write documents for long periods of time (repetitive process of creating documentation)
  • Ability to recognize gaps in documentation and processes and apply formal problem solving techniques to achieve resolution
  • Ability to identify root-causes and offer objective resolutions to all level of staffs
  • Must be able to work independently as well as in a team
  • Ability to execute and deliver results across a broad range of activities
  • Able to support our program and team needs in a global environment across the United States, Europe, and Japan


  • BA/BS degree in Supply Chain, Business, Engineering, or other technical discipline required
  • Master’s degree in Supply Chain, Business, Engineering, or other technical discipline desired
  • Certified Six Sigma Black Belt required, Master Black Belt desired
  • Attendance to current ISO9001-related course(s)
  • Active ASQ certification(s) a plus


  • 3+ years of ISO experience, specifically ISO9001:2015.
  • 5+ years of Operational Excellence or relevant work experience
  • Excellent analytical, leadership, communication, planning, interpersonal, PC and organizational skills required
  • Proficient in Microsoft Office suites, Visio, SharePoint, Sales Force.
  • Statistical analysis and computer background required
  • 5+ years of management experience
  • Experience in delivering workshop/classroom training desired
  • Must be able to read, write, fluently speak, and understand the English language
  • Previous experience involved in ISO certification activities such as management representative, management review, internal auditing, corrective and preventive actions, etc. required
  • Able to travel domestically and occasionally internationally.