Operational Excellence Manager

CH Robinson   •  

Kansas City, MO

Industry: Transportation


5 - 7 years

Posted 69 days ago

This job is no longer available.



  • Business Process Management (BPM) leadership of strategic initiatives that maximize customer value and increase operational efficiency.
  • Create and implement operational strategy and planning for all Freightquote offices in-line with NAST and enterprise strategies
  • Identify industry issues, trends and emerging market conditions to support operational decision-making
  • Facilitate cross-pollination and collaboration across the network and service lines, leveraging organizational resources
  • Demonstrate strong change management capabilities to influence, persuade and implement strategies


  • Frequently monitor and review aggregated, office and individual performance metrics
  • Prepare operational performance reports to provide insights to leadership and employees at appropriate intervals
  • Create an analytical culture to improve decision-making and drive efficiency, quality and profitability
  • Monitor workload for consistent and optimal usage of resources

Process Implementation, Improvement and Control

  • Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication.
  • Establish a process driven culture to support Freightquote’s needs from quote to cash
  • Engineer processes to yield appropriate external service levels at appropriate costs, constantly optimizing resources
  • Continuously remove waste, friction and frustration from operational processes
  • Create mechanisms for pro-actively assessing the effectiveness of processes

Talent Management

  • Motivate team members towards achieving established goals, maintaining a culture of accountability and execution
  • Ensure offices focus on operational effectiveness and efficiency via suitable structures, roles and job families
  • Champion formal training and on-going growth and development across all operations personnel

Technology Assessment and Development

  • Possess and utilize a deep understanding of available tools and systems to advance processes and automation
  • Drive changes needed within systems through collaboration with IT and other related resources
  • Stay abreast of and implement emerging technology that can be incorporated into operational strategies


  • Manage relationships and communication between a variety of internal stakeholders, including senior management.
  • Keep Freightquote employees well-informed of operational activities, initiatives, and procedures
  • Provide detailed feedback to the Freightquote management team as well as NAST and enterprise leadership
  • Represent Freightquote and C.H. Robinson at a strategic-level with key customers, carriers and vendors


Required Qualifications:

  • Bachelor’s Degree from an accredited college or university
  • Minimum of 6 years’ professional experience executing large, cross functional national initiatives using a continuous improvement framework within business operations (i.e. leansix sigma or similar)
  • Travel 10%

Preferred Qualifications:

  • Master’s Degree from an accredited college or university
  • Certification in lean, six sigma and/or related methodologies
  • Demonstrated strong change management capabilities with emphasis on team behavior change needed to sustain business process improvement
  • Excellent organizational, planning and project management skills with a strong attention to detail and ability to effectively manage multiple cross-functional projects simultaneously
  • Demonstrated leadership in a matrix organization, able to motivate and inspire team members to high performance levels
  • Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
  • Intermediate to advanced competency and experience in using business data analytics to drive continuous improvement
  • Project management expertise and/or certification in PMI and/or Agile methodologies
  • Experience within logistics or transportation industry
  • Demonstrated ability to develop and maintain effective collaborative relationships with team members, management and internal/external partners
  • Ability to lead and support cross-functional teams to deliver against common goals
  • Strong communication, conflict resolution, and leadership skills