Operational Excellence Consultant

Confidential Company  •  New York, NY

5 - 7 years experience  •  Staffing & Recruiting

$120K - $180K
Posted on 09/22/17
Confidential Company
New York, NY
5 - 7 years experience
Staffing & Recruiting
$120K - $180K
Posted on 09/22/17


The Operational Excellence Consultant will be responsible for:

  • Delivery of operational initiatives and programs to support change and continuous improvements
  • Management of the delivery of the Strategic Account Roadmaps/ 30/60/90 plans 
  • Liaison with centralized Ops Excellence, Innovation and Process Optimization teams 
  • Providing project management structure to initiatives including tracking and reporting on ROI 
  • Implementation of Operational Best Practice Standards
  • Establishing and owning a central forum to capture risks, issues, escalations
  • Ensuring the team feed into this forum so that the Relationship Managers, Program Managers and Account Director can be proactive in managing risk for the on-site team
  • Acting as a change champion, deploying new changes to process, policy and or service improvements
  • Working collaboratively with the Leadership Team to support rolling out new changes ensuring all delivery teams are aware of process/ policy changes
  • Completing operational compliance health checks and audits across processes and operational documentation
  • Implementing and owning the standard operating procedures and associated manuals across the Service Delivery teams


  • 5-10 years of experience operating in a process or business improvement or compliance focused position
  • Understanding of RPO and MSP environments and processes 
  • Advanced MS Word, PowerPoint and Excel knowledge
  • Business Analysis skills and experience
  • Client stakeholder relationship skills 
  • Strong communication skills
  • Strong analytical and administration skills
  • Excellent attention to detail

Desired Skills

  • Understanding of recruitment process both permanent and temporary 
  • Knowledge of Visio


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