Operational Director of Patient Safety

Nemours Foundation   •  

Wilmington, DE

Industry: Healthcare


Less than 5 years

Posted 36 days ago

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

Nemours is seeking a Operational Director of Patient Safety for our team in Wilmington, DE.

This individual will co-lead patient safety activities in the Delaware Valley. He/she will develop and execute programs and initiatives to eliminate associate and/or patient harm associated with medical care, in alignment with safety programs across the Nemours enterprise. Role includes: maintain situational awareness about safety risks and events throughout the Delaware Valley, lead the patient safety team in reviewing events and guiding cause analysis, and oversee workflow, process improvement and standardization improvement opportunities that are identified during safety event analysis. This individual will proactively identify operational and programmatic opportunities to advance the institution’s safety goals and collaborate in developing and executing associated improvement work. He/she will work as a team with the CQO to establish relationships with physician, nursing and non-clinical leadership to foster a culture of safety, transparency and a sense of urgency with harm events and act as a role model, ambassador and advocate for safety in internal and external settings. Serve as the Delaware Valley representative to local, regional and national patient safety organizations. Work closely with Corporate Quality and Safety team on data acquisition and input into national databases and take primary responsibility for review of DVO metrics.

Oversee quality improvement activities related to patient safety concerns and work closely with the continuous improvement department to improve, create and modify existing processes to drive improvements in customer satisfaction, clinical outcomes, efficiency and cost reduction. Must work collaboratively with department chairs and provide guidance in crafting and executing quality improvement projects and metrics in their respective departments. Will have a seat on the Performance Improvement Council (PSIC)


  • Masters degree required
  • Minimum three years leadership experience in safety and quality improvements in a complex academic medical center
  • Formal training in patient safety strongly preferred
  • Certification as a certified professional in patient safety (CPPS) strongly desired. Candidate will be required to gain certification within 2 years of employment
  • Working knowledge of hospital practices and protocols as well as applicable regulations and guidelines