OpenStack Private Cloud Engineer

Overview & Responsibilities

We're seeking an OpenStack Private Cloud Engineer (REMOTE) to join our team at Rackspace. This position is a full time REMOTE work from home position.

PRIMARY RESPONSIBILITY:

• Provide engineering support to customers and engineering team.

• Supports and interacts with customers through a combination of ticket and telephone issues.

JOB COMPLEXITY:

• Provide engineering support for Customers using OpenStack & Swfit.

• Supports and interacts with customers through a combination of ticket and telephone issues.

• Troubleshoots OpenStack environments to resolve virtualization related issues.

• Liaise with internal Rackspace support and development teams.

• Educates customers and looks for additional opportunities to help improve their environment.

• Works with vendors and the OpenStack community to address technical issues.

• Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc.

Qualifications

EXPERIENCE/EDUCATION:

• High school diploma or equivalent required.

• Bachelor’s degree in a technology related field preferred.

• Usually requires 4+ years systems experience, including systems administration in a production Linux environment.

• OpenStack Certificate, Linux +, RHCSA preferred.

KNOWLEDGE/SKILLS/ABILITY:

• Advanced knowledge of Linux operating system.

• Intermediate level knowledge of: Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon.

• Able to implement intermediate level automation tasks using bash or python.

• Resolves matters escalated by OpenStack Administrators.

• Working knowledge of version control using git and github.

• Able to read, interpret, and debug basic Python and Ansible code.

• Able to make routine configuration changes via ansible.

• Able to plan, QC, and implement routine maintenances.

• Contributes to customer and process documentation in the wiki.

• Actively seek out guidance and knowledge from more experienced engineers.