OpenStack Private Cloud Engineer

Rackspace   •  

San Antonio, TX

Industry: Internet Services

  •  

5 - 7 years

Posted 295 days ago

This job is no longer available.

PRIMARY RESPONSIBILITY:

  • Provide engineering support to customers and engineering team.

  • Supports and interacts with customers through a combination of ticket and telephone issues.

JOB COMPLEXITY:

  • Provide engineering support for Customers using OpenStack & Swfit.

  • Supports and interacts with customers through a combination of ticket and telephone issues.

  • Troubleshoots OpenStack environments to resolve virtualization related issues.

  • Liaise with internal Rackspace support and development teams.

  • Educates customers and looks for additional opportunities to help improve their environment.

  • Works with vendors and the OpenStack community to address technical issues.

  • Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc.

Qualifications

EXPERIENCE/EDUCATION:

  • High school diploma or equivalent required.

  • Bachelor’s degree in a technology related field preferred.

  • Usually requires 4+ years systems experience, including systems administration in a production Linux environment.

  • OpenStack Certificate, Linux +, RHCSA preferred.

KNOWLEDGE/SKILLS/ABILITY:

  • Advanced knowledge of Linux operating system.

  • Intermediate level knowledge of: Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon.

  • Able to implement intermediate level automation tasks using bash or python.

  • Resolves matters escalated by OpenStack Administrators.

  • Working knowledge of version control using git and github.

  • Able to read, interpret, and debug basic Python and Ansible code.

  • Able to make routine configuration changes via ansible.

  • Able to plan, QC, and implement routine maintenances.

  • Contributes to customer and process documentation in the wiki.

  • Actively seek out guidance and knowledge from more experienced engineers.