Onsite IS Support Specialist

Dollar Tree   •  

Chesapeake, VA

Industry: Retail / Diversified

  •  

Not Specified years

Posted 333 days ago

Job Description

The IS Support Specialist at Dollar Tree is responsible for the daily operations support and administration of computing infrastructure hardware within a busy retail Distribution Center. This position will work independently to support the overall Infrastructure to include all Windows 7 desktops, WAN/LAN routing and telecommunications. This position is located onsite within the distribution center.

Primary Responsibilities:

  • Responsible for the installation and configuration of all Infrastructure equipment in the Distribution Center utilizing documented guidelines and procedures. This will include hardware and software upgrades, RF equipment, scanners, and all user hardware including telecom equipment 
  • Manage and control all access to the computer room to ensure the integrity of the facility while allowing necessary maintenance and upgrades to be completed 
  • Conduct and maintain an accurate inventory of user hardware and RF equipment onsite in an electronic spreadsheet that is forwarded to the Director of Technical Services in Chesapeake quarterly for review and updating the databases where applicable 
  • Responsible for troubleshooting end user and network problems, place trouble calls to the IS Help Desk when appropriate and follow-up to ensure problem resolution 
  • Maintain accurate system policies/procedures and runbooks according to the processes developed by the IS Staff at the Store Support Center 
  • Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration 
  • Manage the computer room inventories and supplies including necessary forms and printer ribbon inventories 
  • Perform preventative maintenance on all infrastructure equipment to include all label printers (Zebras), laser printers, etc. 
  • Provide support to DC construction projects, any field offices and stores needing technical assistance as directed by the Director of Technical Services 
  • Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regards to IT related technical issues and processes 
  • Coordinate and handle the conveyor controller backups for either the Buschman or Rapistan system whichever is located in your DC


Other Responsibilities:

  • Maintain a high level of communications with SSC IS staff 
  • Provide a 30-60-90 Day Project Report to the Director of Technical Services on the 1st of every month copying the QC Manager on this correspondence 
  • Handle network password reset problems as needed 
  • Manage the DC’s RF repair program in getting the equipment fixed and replaced when applicable 
  • Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IS function 
  • Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate 
  • Assist the Director Technical Services with special projects that may be assigned

What we need from you:

  • Familiarity of systems used in an automated distribution center environment including: conveyor systems, RF scanners, communication devices (i.e. walkie-talkies, radios), and printers 
  • Advance experiencetroubleshooting and repairing office equipment & computer hardware including: desktop PCs, laptops, network servers, switches, routers, printers, scanners, and other peripherals 
  • Experience working with network equipment and telecommunications equipment, Cisco preferred 
  • Software installation and update management experience to include MSWindows, MS Office, and Warehouse Management Systems (WMS)  
  • WAN/LANexperience 
  • The ability to work independently and with minimal direct supervision 
  • Strong organizational and time management skills 
  • High level of attention to detail 
  • Effective verbal and written communication skills 
  • Ability to utilize MS Office programs such as Word, Excel, and Access

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