Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time. Manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and/or program management. Manage your team to individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. Insure that team receives proper training to maintain program and personal growth.
Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps.
Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile.
Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the TTEC client relationship.
What you'll bring to us:
What skills you'll need: