$100K - $150K(Ladders Estimates)
Program Management is the function of establishing Avaya OneCloud and Managed Services offerings which have been contracted for the management of enterprise customer environment. These may be services which are delivered directly to a customer or through a business partner on Avaya or other vendor's technology solutions. The Core objective being to ensure successful establishment of services into management with a high level of customer satisfaction with smooth handover to on-going Delivery Support functions within the Enterprise Cloud & Managed Services organization.
The Program Manager manages large and complex provisioning projects including installations or systems additions. Provides total project leadership and is directly accountable for the project team's performance. They are responsible for the planning activities to define milestones, reserve resources, coordination with multiple vendors/services providers, coordinating project activities, resource scheduling, contractual compliance, customer satisfaction, and maximization of profitability of project.
The Avaya OneCloud Program Manager typically manages the integration and/or development and delivery of very large and complex deliverables directly to a customer, or in support of a major enterprise-wide program. They also provide the primary interface between Avaya, the customer and third-party providers.
By following standard project management methodology and supporting processes, you will -
Provide leadership in the navigation of complex service delivery models through direct or channel model
Manage the procurement and ordering of equipment, solutions
Manage logistics, ensuring equipment is shipped, received and delivered within the schedule
Use project management standards (PMI, Prince II)
Bachelor's Degree with 8+ years or more of related technical and project management experience, or an equivalent combination of education and work experience.
Valid Through: 2019-10-14