$200K - $250K*
The Omnichannel Manager in the Customer Experience (CX) Team within Animal Health is responsible to drive the development and implementation of the Canadian Animal Health customer centric multi-channel plans, and will:
Lead the development of execution of the core CX tactics (digital/non-digital) for priority customers and brands.
Lead end-to-end alignment to the Animal Health Business Unit's global channel governance including helping/supporting the IT architecture and collating feedback to define a set of prioritised requirements that informs the global channel strategy blueprint.
Work cross-functionally to plan, implement, measure and evaluate the multichannel activities for the Animal Health brands/businesses in order to help them achieve their strategic and tactical critical success factors and KPIs.
Be the customer champion and to challenge strategic and tactical plans whe
Valid through: 2020-4-8