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Omnichannel Manager (Customer Experience - Animal Health) in Burlington, ON

Boehringer Ingelheim Pharmaceuticals, Inc

Burlington, ON L7L 0A1
1w ago


$200K - $250K*


Brand Marketing & Management, Digital Marketing & Social Media


11 - 15 years

Job Description


The Omnichannel Manager in the Customer Experience (CX) Team within Animal Health is responsible to drive the development and implementation of the Canadian Animal Health customer centric multi-channel plans, and will:

Lead the development of execution of the core CX tactics (digital/non-digital) for priority customers and brands.

Lead end-to-end alignment to the Animal Health Business Unit's global channel governance including helping/supporting the IT architecture and collating feedback to define a set of prioritised requirements that informs the global channel strategy blueprint.

Work cross-functionally to plan, implement, measure and evaluate the multichannel activities for the Animal Health brands/businesses in order to help them achieve their strategic and tactical critical success factors and KPIs.

Be the customer champion and to challenge strategic and tactical plans whe

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Valid through: 2020-4-8

About Boehringer Ingelheim Pharmaceuticals, Inc.

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