Omni - Channel Operations and Product Manager

Stein Mart Inc   •  

Jacksonville, FL

Industry: Business Services

  •  

Less than 5 years

Posted 295 days ago

This job is no longer available.

Job ID: 2018-20562

Requirements:

  • Understand and report on key performance metrics across individual Omni-channel operations; capture insights and develop best practices documentation over time
  • Updates/Maintains Omni-Channel configurations and settings to ensure profitable sales growth of Omni-Channel (including post-order expenses – i.e. shipping costs, handling, supplies)
  • Communicates insights and learnings to business stakeholders and incorporates findings into future efforts
  • Pro-actively evaluate all digital KPI’s, maximize effectiveness of the platform/programs, develops and implements opportunities toimprove and enhance platform capabilities and/or processes
  • Manages prioritization and trade-offs among merchandise, engineering, user experience and customer support
  • Develops detailed product features, requirements and implementation plans and works with cross-functional teams to track and ensure all project deliverables are executed on time and on budget
  • Builds business cases to justify expenditures for product enhancements, development or purchase
  • Performs as SME of eCommerce Platforms (including Kibo, Radial and other 3rd party systems) to senior management and key stakeholders
  • Identifies industry best practices in ecommerce and builds strong relationships; understands how technology advancements drive sales and increase customer satisfaction; keeps up to speed on new product launches in the online space
  • Manages team including Site Search, QA/UAT, Promotions Engine and Web Analytics

Qualifications:

  • 3+ years in related discipline or equivalent experience in related field 
  • E-Commerce experience required
  • Demonstrated experience in Omni Channel e-commerce operations and/or project management
  • Effective in communicating complex issues in simple to understand, concise and actionable language with executivemanagement
  • Proven ability to work cross-functionally to build and maintain productive relationships with business and technology partners
  • Entrepreneurial attitude with the ability to manage multiple simultaneous projects and meet deadlines
  • Must possess strong leadership, project management, change enablement and interpersonal skills
  • Willing and able to learn and implement new concepts and software applications quickly