Omni Channel Manager Retail

Levi Strauss   •  

San Francisco, CA

Industry: Retail & Consumer Goods


5 - 7 years

Posted 88 days ago

This job is no longer available.

Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.

A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration.

Here at Levi Strauss & Co. we are passionate and focused on delivering a world class, seamless and personalized consumer experience. The Americas (LSA) Retail team in partnership with our E-Commerce, IT and Global Retail teams, will be implementing specific Omni-channel initiatives that will deliver that consumer experience across our stores.

The Omni Channel Manager will support the LSA Retail Operations team in the execution of these various Omni-Channel initiatives. This person will need to support process documentation, providing feedback and requirements input during development cycles, user testing, deployment planning and coordination with cross-functional teams and vendors, issue trouble-shooting, collecting store feedback and reporting on key performance metrics. This role reports to the Vice President of LSA Retail Operations.

Key Responsibilities / Tasks

  • Lead the execution of all Omni channel projects in LSA stores
  • Support and contribute to development of project deliverables (process documentation, requirements, user feedback) as the LSA Retail subject matter expert, from project concept to development
  • Develop project plans and lead deployment planning and coordination across stores
  • Support reporting for project success criteria monitoring and store feedback
  • Liaison with cross-functional team including E-Commerce, IT, Global Retail and Store Operations to ensure the new solution is developed and deployed successfully to stores; provide updates to LSA leadership team
  • Help resolve project issues as they arise

Desired Skills & Qualifications:

  • Strongly preferred BS/BA
  • 5-7 years of experience, with knowledge of Retail operations and/or eCommerce operations specifically on Omni channel projects
  • Understanding of retail and online landscape and consumer trends
  • Resourceful and able to work on deliverables autonomously
  • Ability to work in cross-functional teams
  • Proficiency in Excel

Key Leadership Skills:

  • Strong interpersonal/relationship building skills
  • Problem solver
  • Influencer at all levels of management
  • Communication
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