Office 365 Support Engineer

$80K - $150K
Posted on 11/21/17 by Reji Thomas
Elegant Solutions
Philadelphia, PA
Information Services
$80K - $150K
Posted on 11/21/17 Reji Thomas

Skills/experience REQUIRED of the assigned staff:

  • Microsoft Office 365 Online and Desktop versions
  • Windows OS, Android OS
  • Desktop Support
  • Laptop Support
  • The candidate must handle inbound customer support questions concerning the migration, email, mobile connectivity and possibly SharePoint. The calls taken will be Tier 1, Tier 2 and Tier 3 levels. The ideal candidate will have a proficiency or experienceworking within a support center environment taking calls via an ACD and utilizing a centralized ticket management application. Knowledge of SysAid a plus. Able to take detailed and concise notes on customer interactions including the outcome and/or solution. 
  • Must possess the ability to explain technical concepts and details to technical and non-technical audiences. Chosen candidate selected for this role will need to have demonstrated initiative, problem solving, creativity, exemplary customer service, good presentation skills and be able to adapt to change.  
  • Strong verbal and written communications skills are required.

Work activities:

· Migration desktop support for 365 Desktop and Online versions (Primarily Day One activities)

· Connection of email accounts & troubleshooting on Mobile Devices

· Troubleshooting O365 software (online & Desktop client)

· Enter tickets into ticket tracking system

· Troubleshoot Office 365 issues via remote and on-site activities

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