Serves as a senior member of the clinical management team in the Department of Medicine (DOM). Responsible for the clinical management and administration in General Internal Medicine (GIM) of those activities which promote the delivery of safe, efficient, and therapeutically effective care to an ambulatory population. This is accomplished through the effective planning, staffing, coordinating and evaluating of the day-to-day operations for the GIM outpatient department. Provides professional nursing care for clinic patients following established standards and practices. Completes projects related to the clinical areas within the Department of Medicine as assigned by the Senior Administrator.
Graduate of an accredited School of Nursing. B.S.N. required. CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE.
4 years of professional nursing experience; must have strong organizational skills. Previous office management/administrative experience with physician practice clinic field is highly desired.
Registered Nurse, licensed in the District of Columbia; CPR certification.
Knowledge, Skills & Abilities
Knowledge of professional nursing theory and practice to assess, plan, implement, and evaluate patient care. Knowledge of medical equipment and instruments to administer patient care; Skill in applying and modifying the principles, methods, and techniques of professional nursing to provide ongoing patient care; Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to react calmly and effectively in emergency situations.
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Plans, directs, implements, monitors, and evaluates a General Internal Medicine delivery system to ensure that patient care and customer service performed is according to standards. Appraises, forecasts, and determines a desired set of future conditions and strategies required to achieve the goals and objectives of the organization within the department.
Oversees and manages the ambulatory clinical nursing activities and personnel in accordance with governmental and other regulatory standards. Performs personnel management functions to include, but not limited to: recruiting, hiring, orienting, training, coaching, counseling, evaluating and terminating employees.
Promotes professional development of staff. Performs routine assessments of competency, and reviews training needs and performance efficiency. Anticipates and organizes opportunities for staff education and training. Determines daily assignments and schedule. Oversees dispensing of medication and immunizations. Assesses telephone triage guidelines and decisions.
Responsible for the development of guidelines and protocols relevant to clinical care of GIM patients. Develops processes for clinical staff and monitors their implementation. Assesses current policies and provides suggestions for improvement. Continually monitors and evaluates the quality of care and services provided. Takes measures to establish standards for patient care and performance of job duties. Monitors clinical functions, including patient flow issues and patient follow-up.
Coordinates and collaborates with physicians, nursing staff, patients, families, and other departments in regards to clinical operational activities of the unit. Participates with the Division Chief, Faculty and Administrator in the planning and development of new clinical programs. Serves as a point of contact for all clinical personnel as well as representatives from outside companies essential to maintain comprehensive care for patients. Assists providers by facilitating services and operations. Assists in preventing and resolving patient complaints.
Administers and maintains all division services in accordance with standards and criteria established by Joint Commission, State, Local and Federal agencies to ensure compliance to those external requirements. Monitors and performs quality control functions and regular clinic inspections to identify and correct clinical issues such as equipment checks. Responsible for drug and quality assurance checks and testing to ensure the clinic is within acceptable standards. Prepares and educates staff regarding government agency standards and requirements. Performs monthly chart audits as requested by Administration. Develops and conducts appropriate tracking of labs and tests as needed. Collects data from quality improvement projects.
Functions as a Super user and department resource for the Electronic Health Record. Active participant in EHR sub-committees, representing the DOM and GPG, for the design and implementation of new functionalities, creating work-flows and tweaking processes. Assists in planning and maintaining appropriate workflows and functions as conduit between physicians, staff and the IS team. Makes adjustments to documents, medications, services, and codes in coordination with physicians and Centricity team. Runs reports to monitor appropriate use of system.
Represents the Department of Medicine on MGUH committees including but not limited to the EHR Standards Committee, Falls Risk Committee, and Clinical Leadership Oversight Group. Chairs the DOM Nurse Manager Committee. Serves as the primary liaison to the DOM Division Administrators as it relates to safety issues, EHR pilots, updates, and functionalities. Facilitates the GPG Nursing Orientation. Leads the GPG Nursing Orientation Committee and plans the quarterly GPG-wide nursing orientation by organizing space, speakers and content.
Performs direct patient care and provides patient education as warranted. Manages clinic inventory of pharmaceuticals and supplies. Serves as coordinator between provider, insurance companies, pharmacies and patients in obtaining specialty drugs.
Recommends, facilitates, promotes and evaluates new medical service opportunities for the division and community. Participates in creating, implementing and managing quality improvement projects. Arranges for appropriate training and education to support new projects, procedures, and testing. Supports growth initiatives of clinic as determined by providers and administration.
Participates in monitoring and controlling operational budget by educating clinical staff on billing of procedures, supplies, medication and immunizations. Assists in assigning appropriate coding. Manages designated equipment and supplies to support clinical needs of division. Monitors ordering of medications and immunizations. Consults with Administrator regarding changing trends and practice issues affecting equipment and supplies. Monitors the condition and inspection of clinical equipment. Develops competencies for new clinical equipment.
Assists in assuming the responsibilities of the Administrator in his/her temporary absence with the support of the Administrator of Clinical Operations.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
MedStar Health is a not-for-profit healthcare organization. It operates more than 120 entities, including ten hospitals in the Baltimore–Washington metropolitan area of the United States. In 2011 it was ranked as the employer with the largest number of local employees in the region.
MedStar pays approximately $111 million in payroll tax to the District of Columbia, Maryland and Virginia each year. Additionally, as of 2012, MedStar Health provided almost $312 million in charity care and community benefit on an annual basis.