Nurse Manager - Cancer Center - Shared Services ( AMBUL CARE PAT MGR 1 )

UCSF Medical Center   •  

San Francisco, CA

Less than 5 years

Posted 180 days ago

This job is no longer available.

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. 

Ranked by U.S. News & World Report as the number one hospital in California – and among the top five in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.


Department Description

The UCSF Helen Diller Family Comprehensive Cancer Center in an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science.

As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations.

The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research.

We are routinely voted a top 10 program by U.S. News and World Report.

Job Summary

Directs the delivery of interdisciplinary clinical / nursing services, and ambulatory care, for multiple clinic (s) or center (s).

Accountable for adherence to patient care practice standards, external regulations and accreditations, and overall direction and management of the clinical staff. Ensures patient care standards are achieved and in alignment with internal policies and external regulations.

Responsible for overseeing the investigation and resolution of patient complaints. May also manage practice or center management operations. Responsible for overseeing ongoing clinical performance and quality improvement in the area of outpatient solid tumor oncology.


Required Qualifications

  • Minimum five years nursing experience 
  • Registered Nurse in the State of California and / or licensure in relevant clinical specialty
  • Active American Heart Association CPR certification
  • Bachelor's degree in Nursing
  • Experience working as RN in cancer services
  • Strong knowledge of relevant healthcare and clinic operations including information technology, patient care workflows and processes
  • Strong clinic / center patient care management skills; practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology; broad knowledge of patient population served and the requirements for the delivery of services
  • Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making
  • Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines; ability to create and maintain a goal-oriented climate of teamwork, and collaboration
  • Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry
  • Knowledge of relevant healthcare information technology and patient care workflows and processes
  • Demonstrated organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion
  • Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
  • High level of initiative and ability to work independently
  • Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • Minimum one year supervisory, project management or quality healthcare experience
  • Master's degree
  • Training in quality improvement or Lean methodology
  • Experience in large academic medical center setting
  • Experience with QA/The Joint Commission process for quality improvement

Licensure/Certification

  • Registered Nurse in the State of California and / or licensure in relevant clinical specialty
  • Active American Heart Association CPR certification

Living Pride Standards
Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility. 
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.  
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.


Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

Job ID: 15783