Nuage Resident Engineer

Salary depends on experience
Posted on 06/21/18
Plano, TX
Telecommunications
Salary depends on experience
Posted on 06/21/18

Responsibilities:  • Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions. Interprets customer’s needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.  • Be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.  • Provide assistance as needed in the design and deployment of the Alcatel-Lucent service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.  • Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex network equipment and systems.  • Follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales.  • Provide Sales with any new selling opportunities at customer location.  • Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).  • Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions. Requirements:  • Strong networking knowledge in: IP routing, MPLS, VPLS, L2/L3 VPNs and QoS  • Demonstration and examples of above qualities in resume.   • Hands-on Nokia 7xx0 product knowledge.   • Alcatel-Lucent SRA certification or equivalent (CCIE) certification may be considered.  • Hands-on knowledge of Linux operating systems (REDHAT/CENTOS/FEDORA/DEBIAN)  • Strong understanding of SDN/Virtualization concept (WAN-Controller/Policy Directory/NFV.)  • Hands-on experience with installation of Hypervisors (KVM/Exsi/Hyper-V.) • Hands-on knowledge VMware/Openstack/Container.  • Knowledge of EVPN, VxLAN and Vswitch concepts.  • Experience working in Datacenter environment.  • Knowledge of scripts language like PEARL/BASH/XML.  • Experience with deploying High Availability firewall and load balancer.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class Responsibilities:  • Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions. Interprets customer’s needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.  • Be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.  • Provide assistance as needed in the design and deployment of the Alcatel-Lucent service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.  • Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex network equipment and systems.  • Follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales.  • Provide Sales with any new selling opportunities at customer location.  • Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).  • Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions. Requirements:  • Strong networking knowledge in: IP routing, MPLS, VPLS, L2/L3 VPNs and QoS  • Demonstration and examples of above qualities in resume.   • Hands-on ALU 7xx0 product knowledge.   • Alcatel-Lucent SRA certification or equivalent (CCIE) certification may be considered.  • Hands-on knowledge of Linux operating systems (REDHAT/CENTOS/FEDORA/DEBIAN)  • Strong understanding of SDN/Virtualization concept (WAN-Controller/Policy Directory/NFV.)  • Hands-on experience with installation of Hypervisors (KVM/Exsi/Hyper-V.) • Hands-on knowledge VMware/Openstack/Container.  • Knowledge of EVPN, VxLAN and Vswitch concepts.  • Experience working in Datacenter environment.  • Knowledge of scripts language like PEARL/BASH/XML.  • Experience with deploying High Availability firewall and load balancer.

18000003MR

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